Zeiss Optics - Page 4 - Recent Questions, Troubleshooting & Support

It is possible for someone to disassemble binoculars to clean etc. But if you are not experienced, there is a high chance it will be out of focus once you assemble it. The vision might even become blurry.
So I advise you to get it serviced by a professional.

Try this link:

http://www.biggamehunt.net/sections/Hunting_Gear_and_Products/Zeiss-RapidZ-Ballistic-Reticle-Review-06120802.html

I would be persistent with Zeiss' customer service. Usually, high end companies will stand behind their product and make it right, provided that the problem didn't result from outright abuse.

the scope should all ways be fitted with the wind adjustment on the right as you look down the rifle, therefor the top ajuster is for up/down,
right ajuster is wind,,left/right, the easy way to set it up is to aim at some sand with the rifle on a stand or in a jig, shoot one round see were it hits and without moving the rifle, turn the turrets till the cross is over the point were the bullet landed, having a pall to move the turrets for you helps a lot here, the main point is dont move the rifle till the turrets have been moved first,, its that or bore sight it,,, jig the rifle up pointing at a target at say 200yds look down the bore aim the bore at the target lock down the rifle check it by looking down the bore again then set the cross up in the scope on what you see down the bore
you will need to tweek the scope a bit as you havent taken the bullet drop into the ajustment that way,,

call...18004413005 sure they can help...gl [email protected]