Sony Audio Players & Recorders - Recent Questions, Troubleshooting & Support

Hi have Sony STR-AV 970 not getting any sound from receiver panel lights up, and the FM
Station is up and running but no sound from either A/B speakers as well as the phones

Sony Audio... | Answered on Jan 21, 2020

Hello Dear,
While trying to fix a corroded switch on my D50 I managed to break the lcd so If you have a dead d50 I am looking to buy one for parts. Please if you are interested contact me at
Thank you for your time!

Sony PCM-D50... | Answered on Jan 21, 2020

Had the same issue with this Walkman. You need to know about soldering techniques.This is what I did to fix it.Open the Walkman (4 small screws to the back two of which are located in the battery compartment). Unsolder the pin on the switch to the right and solder the other two pins together.The key symbol on the display turned off and I was able to access all the buttons and controls.Apparently the switch was faulty...don't need it anyway! Hope it works for you. Good luck!

Sony SRF-M37W... | Answered on Jan 17, 2020

For DVD ROM discs, data files in DivX 3.11 / 4.x / 5.x / 6 format can be played. If it's not playing, then there's a custom codec the video must have been created in, and the player won't be able to playback

Sony DAV-DZ100... | Answered on Jan 03, 2020

This is the correct link for the DAV DZ100 firmware:

Try this, it shoul solve the problem!
Bye, Davide (

Sony DAV-DZ100... | Answered on Jan 03, 2020

No you cannot upgrade the system to play Dvix .
Thank You

Sony DAV-IS10... | Answered on Jan 03, 2020

no, you need to get diffrent films.

Sony DAV-IS10... | Answered on Jan 03, 2020

  • Check the disc you're using for scratches and dirt. If the disc is damaged it won't play properly, regardless of the CD player's ability to function. You can use a CD repair device like the "Disc Doctor" to repair the CD or purchase a new CD.

  • Clean the laser lens with a CD laser lens cleaning disc. CD laser lens cleaning discs can be purchased at most electronics retailers or online. Insert the laser lens cleaning disc and follow the instructions.

  • Insert a correctly-formatted, undamaged disc into your player. Listen to see if it begins to read the disc. If it continues to make no sound and gives you the same message, then the problem is probably that your disc is not spinning in the device.

  • Clean the lens while the DVD player is open. A dirty lens is most likely the cause of your no-disc error. The lens should be cleaned with isopropyl alcohol and a cotton swab.

  • Sony CMT-EP505... | Answered on Jan 03, 2020

    The mp4 files must be maximum 320x240 resolution, any larger and it will tell you that the file is not supported. If the mp4 is created with any profile other than "AVC Baseline" it will tell you the file is corrupted. It also won't do DRM, but I can't remember what, if any, DRM systems typically get used on mp4 files.

    Sony NWZ-E438F... | Answered on Jan 02, 2020

    There are several conversion programs on the Internet.
    I suggest you Google search the Internet for these programs and try a few and test them.
    Here is one from this WEB site.

    Sony DAV-DZ30... | Answered on Dec 26, 2019

    I want to update my Sony DVD Player DAV-DZ10 Divx Drivers to run recent divx movies, can anyone help

    Sony DAV-DZ100... | Answered on Dec 24, 2019

    I suggest getting the repair manual from Sony. I did years ago and it was the best move I ever made.
    Worked with electronics both as a hobby and in the Air Force and nothing beats working with a manual. With the Sony CD changer you need it to even get at the innards to begin repair. I’d try and help you further but I have neither the unit or manual any longer
    Good luck!!

    Sony MegaStorage... | Answered on Dec 21, 2019

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