Maxi-Cosi Baby Gear - Page 8 - Recent Questions, Troubleshooting & Support

HiThe handlebar foam of the Maxi Cosi Mura is not available as a seperate spare part item. To replace the foam would mean to replace the handlebar.If you're in the UK and your Maxi Cosi Mura is under 2 years old please contact your retailer with your proof of purchase for them to make arrangements for it to be sent to our engineers for handlebar replacement.If you're in the UK and your Maxi Cosi Mura is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to book in for chargeable replacement of the handlebar.If you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side of the page to get in touch with the customer care team for your country.

HiDue to the safety implications of the carseat harness being incorrectly fitted if the harness has been completely removed from the carseat shell it would need to be sent to engineers for them to re-fit the harness. What country are you in we can direct you to the appropriate customer care team to arrange this.

HiWhat country are you in?If you're in the UK please contact [email protected] or telephone 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)

HiThe harness straps should not be removed from the carseat shell due to the safety implications of them being re-fitted incorrectly. The carseat would need to be sent to the engineers for re-fitting the harness. What country are you in and we can direct you to the relevant customer care team to discuss this with.

Hi,

The Maxi Cosi Mico isn't a product available in the UK so we're unable to assist with your enquiry. Please contact Maxi Cosi USA by e-mailing to [email protected]

Hi,Press the button on the front of the FamilyFix base and it will release the carseat.

HiGo to www.maxi-cosi.com and select the country you're in, then choose the carseat model you have and select the Service tab. Here you can view online or download a copy of the User Manual for that carseat and in the User Manual are instructions for removal and replacement of carseat fabric.

HiThe adaptors to use the carseat to the chassis are the same as the ones to connect the Quinny Dreami.

HiAll current Maxi Cosi User Manuals can be downloaded from the website www.maxi-cosi.com Select the country you're in, select the carseat you have and click on the Service tab. You will see an option to view online or download a copy of the User Manual which will demonstrate how to use the product correctly.

HiThis is not a realistic movement for the carseat - it wouldn't be tilted like this in an accident so it is not something that can correctly confirm a good fitting.Was the carseat fitted by a trained member of staff prior to purchase and confirmed suitable? Did they demonstrate how to correctly fit it using the seatbelt only?

HiWhich model Maxi Cosi carseat do you have / how old is the carseat / what country are you in?

HiYes you do need adaptors but the Quinny Buzz is supplied with the adaptors required when purchased brand new from a retailer. They are the same adaptors used for adding the Quinny carrycot onto the chassis.

HiWhen you press the silver / grey button at the front of the carseat you should pull both harness straps at the same time and it should loosen the harness. If this is not happening the carseat needs to be inspected. Please contact your retailer with proof of purchase if it is under 12 months old. Alternatively please let us know what country you're in and we can put you in touch with the correct customer care team to assist.

HiThe Maxi Cosi Mico is not available in the UK so we're unable to assist with this enquiry.Please contact Maxi Cosi USA for assistance:[email protected]

HiThe description provided is how the EasyBase will appear when a carseat is NOT on it. The indicators will go green only when a carseat is correctly locked in place on the base and the grey handle will go in.

HiWhat is the question?

HiThe product you have selected does not match up with your description. If you have an issue with your Maxi Cosi Loola please let us know but we do not deal with Ferrari Kooga 4 holder.

Hi,The handle is not any part of removing the CabrioFix from the Easybase 2 apart from to lift the carseat away from the base. You need to press the grey / silver buttons on either side of the carseat and hold them down as you lift the carseat from the base to remove it.If you're still unable to do so we would advise you to take the product to your retailer with proof of purchase for them to investigate further.

HiWhich model carseat and which model base are you using?

Hi,The sun canopy has a length of elastic at either end with a turn-over that is stitched in place. These lengths of elastic need to be pushed past a nub of plastic inside the sunshade rim around where the handle of the carseat is joined. Pull them past the nub of plastic and release, and the turn-over will prevent it popping past the nub. Tuck in the sunshade around the rim.