Maxi-Cosi Baby Gear - Page 3 - Recent Questions, Troubleshooting & Support

Hi Visit www.maxi-cosi.com and select which country you're in, then choose the model carseat you have and go to the Service tab to download a copy of the User Manual which will show how to adjust harness height.

Hi Please visit www.maxi-cosi.com and select the country you're in, then choose the Contact Us tab on the right side of the screen to send your enquiry to the customer care department in your country who will be able to advise.

Hi Visit www.maxi-cosi.com and select the country you're in, then select the Where to Buy tab to find retailers in your local area.

Hi Is it removing the carseat from the base or removing the base from the car that you're having difficulties with?

Hi Maxi-Cosi do not produce adaptors for the carseats to be fitted on other manufacturers chassis. If there are adaptors to fit the Maxi-Cosi carseat to this model chassis they would be manufactured and sold by the manufacturer of the chassis, so you should contact them for assistance.

Hi Grip the grey section on the support leg. Under this grey section you will feel buttons on either side. Grip the buttons tightly to depress to extend or shorten the support leg.

Hi If you're in the UK and the product is under 24 months old please return to retailer with proof of purchase for them to send into the engineers to provide inspection / repair required under warranty terms and conditions. If you're in the UK and the product is over 24 months old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) Standard charge is 39.99GBP which does include courier collection and delivery. If you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then select the Contact Us tab on the right side of the screen for your enquiry to be sent to the customer care team in your country who will be able to further assist on resolving the issue.

Hi We must advise that carseat harnesses are never removed due to the serious safety implications of them being incorrectly re-fitted. The carseat would need to come to our engineers for them to provide fitting of the harness and safety tests to ensure it is working as per specification prior to continued use. If you're in the UK please contact the customer care team to book in on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) Standard charge is 39.99GBP which does include courier collection and delivery. If you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then select the Contact Us tab on the right side of the screen for your enquiry to be sent through to the customer care team in your country who will be able to assist.

Hi Please contact Dorel USA directly for assistance with your enquiry.

Hi The foam handlebar cover on the Maxi-Cosi Mura chassis is not designed to be removed.

Hi If you're in the UK please contact us directly for further instructions on removal of the product. If you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then choose the Contact Us tab on the right side of the screen for your enquiry to go through to the customer care department who can assist you. Dorel UK Customer Service

Hi Instructions on removal of carseat fabric can be found in your User Manual. If you no longer have the User Manual visit www.maxi-cosi.com and select the country you're in, then choose the carseat you have and click the Service tab to download a replacement copy.

Hi Move it forward before attempting to pull it up or move it down, it needs to be unlocked before it will move.

Hi To loosen the harness on the CabrioFix depress the button on the tensioner housing unit and pull both harness straps toward you together as instructed in the User Manual. If this is not working it will need to come in for inspection and repair required. If you're in the UK and the carseat is under 24 months old please return to your retailer with proof of purchase for them to send to our engineers for inspection / repair under warranty terms and conditions. If you're in the UK and it is over 24 months old or you no longer have proof of purchase you can book in with the customer care team directly on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) Standard cost is 39.99GBP which does include courier collection and delivery. if you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then choose the Contact Us tab on the right side of the screen for your enquiry to be sent through to the customer care team in your country who can assist.

Hi Please contact Dorel USA for assistance with your enquiry

Hi The seat must not be used with a broken carry handle. The carry handle provides vital protection to the child in the event of an impact. If you're in the UK and the seat is under 24 months old return it to your retailer with proof of purchase for them to send to the engineers for inspection / repair required under warranty terms and conditions. If you're in the UK and the seat is over 24 months old or you no longer have proof of purchase you can book in for chargeable inspection / repair with the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) Standard charge is 39.99GBP and this does include courier collection and delivery. If you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then choose the Contact Us tab on the right side of the screen for your enquiry to be sent through to the customer care team in your country who will assist you further. www.facebook.com/notes/dorel-uk-customer-service/repair-charges-effective-immediately/360663627314836

Hi If you're in the UK you can order as a spare part via your local Quinny retailer or direct from the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the Contact Us tab on the right side for your enquiry to be sent through to the customer care team for your country who will be able to assist.

Hi Directions for removing the fabric can be found in the User Manual for the carseat. If you require a copy of the User Manual visit www.maxi-cosi.com and select which country you're in, then find the carseat model you have and choose the Service tab to download a copy.