Maxi-Cosi Baby Gear - Recent Questions, Troubleshooting & Support

I used a liquid washing tablet and did it on a cool wash in the washing machine. I found if I used washing powder it left white marks. Also, make sure you won't need it in a hurry as really you need to leave it to dry for about 48hrs.

Maxi-Cosi... | Answered on Nov 30, 2019


In some countries Maxi-Cosi do have service centres where inspection & repair is possible. You should contact your local Maxi-Cosi office (Facebook or via Maxi-Cosi website, "Contact Us" option) They will be able to advise you.

Maxi-Cosi Baby... | Answered on Nov 15, 2019

Mine had this issue. Try attaching the seat. When I did, all lights lit up but the one to say the yellow legs were attached is red. I believe it may be a broken wire or similar, as it openly happens when the seat is attached, otherwise no lights whatsover and the seat is clipped in. I can hang offi it without it coming out. If anyone has any idea how these come apart I would be great. I have taken out the 6 obvious screws andRemoved the 2 that hold the top cover which allows me to prise open the frobut can not see how the rear of the unit comes apart.

Maxi-Cosi... | Answered on Feb 16, 2019


Take some photographs of the chassis and send them to your local Maxi-Cosi office for identification (Use "Contact Us" tab on Maxi-Cosi website for email through to local office / visit Facebook page for contact with local office) They can identify the model pushchair for you.

Maxi-Cosi... | Answered on Feb 06, 2019


Maxi-Cosi do not produce the adapters for the carseat to be used with Mamas & Papas chassis. Adapters would be designed, tested, approved and sold from Mamas & Papas. If the adapters do not fit the carseat they need to investigate this for you. The CabrioFix carseat is only one model and regardless of date of manufacture all Maxi-Cosi adapters for CabrioFix are the same. (For using Maxi-Cosi carseat on Maxi-Cosi pushchair chassis)

Maxi-Cosi Baby... | Answered on Feb 06, 2019


If you're in the UK please contact us on our Facebook page for further instructions.

If you're not in the UK please visit and select the country you're in then choose the Contact Us tab on the right side of the screen for your enquiry to be sent through to the customer care team in your country who will be able to assist.

Dorel UK Customer Service

Maxi-Cosi... | Answered on Sep 02, 2018


It could be that it has accidentally been put into test mode.

To run the test mode you hold in the long thin black button just under the display. Once the sequence starts let go of the button and it will cycle through the different lights and then they will all go out. That's when the test mode has finished.

The base should now stop beeping.

If this does not work it will need to be sent in for inspection.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.

If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Maxi-Cosi... | Answered on Mar 18, 2018

I don't really know about the Honda element but I do know the maxi cosi is one of the most popular, reliable, trusted, affordable and safest car seats on the market.

Maxi-Cosi... | Answered on Mar 03, 2015

Good Afternoon

On either side of the EasyFix base you will see a small square opening with the yellow IsoFix point showing through it. Take a flat head screwdriver and slide into this hole facing toward the front of the car and gently push the screwdriver handle so it ends up facing the rear of the car - this should unlock the IsoFix mechanism. You'll need to do it on both sides if both sides are stuck.

If this doesn't work, or once you have done this, take the base back to your retailer with your proof of purchase if it is under 2 years old and they will be able to assist.

Maxi-Cosi... | Answered on Jan 08, 2015


Full information on cleaning can be found in the User Manual or you can contact us via our Facebook page for specific assistance.

Dorel UK Customer Service

Maxi-Cosi Mura 3... | Answered on Dec 15, 2014

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