Hasbro Toys - Recent Questions, Troubleshooting & Support

Hi there, it doesn't seem as if there's any manuals or instructions for fixing anything with this toy. I looked on the Hasbro website, and it seems you can do a live chat with them between these hours: Monday: 08:00 AM - 05:00 PM EDT Tuesday: 08:00 AM - 05:00 PM EDT Wednesday: 08:00 AM - 05:00 PM EDT Thursday: 08:00 AM - 05:00 PM EDT Friday: 08:00 AM - 12:30 PM EDT I've included the customer service website as a link. Good luck!

You need to contact Playskool. You can use this link to determine which number you need to use.http://www.hasbro.com/customer-service/phone-directory.cfm

Toy chest

Question edited for clarity and typos. Question moved from Pets to Hasbro category. Take it to a local model shop for repair. They will know someone that does repairs. https://www.google.com/search?q=model+shop+near+me Some ideas here and tricks here. https://www.google.com/search?q=furreal+dog+won%27t+walk ..

Darlene. Cover it with fake fur. Either take it to a model shop or take it to a upholsterer or even a seamstress. They will remove the old, make a pattern and sew a new one.

Glow worms operate on auto light bulbs based on my research. Google a replacement bulb. Can usually get one at an auto parts store. When installing it wear latex or hospital style gloves and be GENTLE. As Auto bulbs are extremely sensitive to the oils on human hands and can cause them to burn out sooner than they should. Also double check batteries aren't corroded.

If your Interactive R2D2 Astromech droid is not detecting obstacles and crashing into walls, there may be a problem with the sensors or the software. The sensors on the R2D2 droid are responsible for detecting obstacles in its path and allowing it to navigate around them. If the sensors are faulty or damaged, the droid may not be able to detect obstacles and may crash into them. The software on the R2D2 droid controls its movements and behavior. If the software is outdated or corrupted, the droid may not be able to properly interpret the sensor data and may behave erratically or unpredictably. To fix this problem, you will need to diagnose and repair the faulty component. This may require the assistance of a qualified technician, as repairing a complex electronic device like an R2D2 droid can be challenging.

Not sure about the ear but here is how to repair the tail. Had the same problem and the fix is easy. Hopefully, the tail snapped off at the base of the plastic plate on the tail. If so, go to a hardware store and buy 1 ft. of CLEAR plastic tubing with 3/16" inner diameter and 5/16" outer. Cut off a piece about 1 1/2". Now, look at the base of the tail and you should see a small screw that holds in what remains of the stub that broke. Unscrew the screw and remove what is left of the stub. KEEP THE SCREW. Now drill a small hole thru the plastic tube about 1/8" from the end. This will later be inserted into the tail and the screw will go through the holes. Next, take a hair dryer and heat the undrilled end of the tube to soften it and push it on to what is left of the broken stub inside the pony. It will be a tight fit which is what you want. You will probably need to twist the tube gently while applying firm pressure on it to make it slide over the stub. The end of the tube with the holes should be about even with the outside top of the white plastic hole and the tube holes should be level, looking at it from side to side. This makes the alignment of the screw hole to the tail correct. Now slide the tail over the end of the tube and insert the screw. I just did it today and it works good as new! If the tail is too far away from the body of the pony, carefully twist and remove the tube and shorten it. Since you bought a 1 ft. tube, you can have several trys to get it right if you cut it too short! Total cost for the tube was 21 cents. Good luck! Kip V. Tryon, NC

Question edited to get the name in the right order. Question moved from Video Games. Make sure the batteries are new. If that doesn't fix it, contact Hasbro for warranty repair. https://babyalive.hasbro.com/en-ca/product/baby-alive-real-as-can-be-baby-brown-sculpted-hair:3A3E0DF6-FD97-427E-A10E-4428DDF3494B ..

good luck, me too and they stopped making parts :-(

The battery must be upright while charging. The charger is not a toy. Do not short-circuit the battery. You do not need to remove the battery from your ride-on toy to recharge it.

Got the Black one and have the same problem..in try me it worked fine now it wont do anything...I wonder if the white ones work? LOL

FA5EB76E19B9F36910A92F06EFD83C5C.pdf (hasbro.com) this has all the info you will need to get those replaced!

hola tengo el mismo problema que tu, cual es la solucion?Te escribo desde Spain, mi correo [email protected]

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me to but, I think you should return it and get monopoly millionaire's

On its underside, there should be a screw that, when unscrewed, allows you to open its stomach and insert batteries.

(Picture not mine, from flckr)

When you are finished playing with I-DOG, press and hold down the Nose Button for 5 seconds to turn it OFF. I-DOG will play an LED animation and sound to signal that it's going to sleep.

Hasbro doesn't even have FurReal ponies on their site anymore and emails don't get answered. I would call Hasbro directly from the following link and ask about the battery compartment. http://www.hasbro.com/customer-service/phone-directory.cfmGood luck :)