Digital Blue Science & Laboratory - Page 3 - Recent Questions, Troubleshooting & Support


I have the same microscope, I ordered the actual disk from digital blue, was like 5 bux plus shipping, flee bay has em for 10 bux, the down loaded ones off internet are just drivers so your pc only can see
the device.

Digital Blue QX5... | Answered on Mar 09, 2011


The company is Digital Blue and you can download it from their website: http://www.digiblue.com/customer-service/downloads/

Digital Blue QX5... | Answered on Feb 05, 2011


tTRY THE HARD DRIVE OPTION FIRST
the os with the correct disks 2. Ensure the correct drivers are used 3.request the correct installation disks from the PC manufacturer 4. The blue screen will no longer be an issue as you should not see it anymore

1. RUN DISK DEFRAGMENT FROM WITHIN YOUR OPERATING SYSTEM OR DURING STARTUP 2. RUN FISK DISK COMMAND FROM MS DOS 3. RUN CHKDSK COMMAND FROM MS DOS 4. IF YOU CONTINUE TO EXPERIENCE PROBLEMS, PLEASE RETURN FOR MORE DIRECT HELP FROM ME.

Digital Blue QX5... | Answered on Jan 29, 2011


You can do to Digital Blue's website at: http://www.digiblue.com/customer-service/downloads/

Digital Blue QX5... | Answered on Jan 01, 2011


according to digital Blues website it will work with Mac OS, but the software for it is sold seperately. I wasn't able to find it on their website, so you may need to contact them directly. Here is there website:
http://store.digiblue.com/ProductDetails.asp?ProductCode=CD%2DQX5&Show=TechSpecs

Digital Blue QX5... | Answered on Jan 01, 2011


you will need to go to digital blue's website and download the approiate drivers for Windows 7. Windows 7 has a 32 and a 64 bit version, so make sure you download the right driver.

Digital Blue QX5... | Answered on Jan 01, 2011


Windows 7 has a 32 and a 64 bit version to it. They use two different drivers, so you will need to check to see which version you have and download/install the correct version of the driver. You can download the right driver from Digital Blues website: http://www.digiblue.com/customer-service/downloads/.

The easiest way to determine if you have windows 7 64 or 32 bit is to go to your "computer" icon in the start-up menu, and click on the C: drive. Then if you have the 64 bit version you will see a folder called "program files (x86) and a program files folder. if you only have the program files folder, then you have 32 bit version.

Digital Blue QX5... | Answered on Jan 01, 2011


You can download the drivers directly from Dital blue website. Just choice the driver for you operating system and follow the instruction:

http://www.digiblue.com/customer-service/downloads/

Digital Blue QX5... | Answered on Jan 01, 2011


Do not plug the QX5 in until the software is installed.

I got mine to work on Vista 32bit. Insert the cd, cancel autorun, view files on the cd. locate setup.exe, right-click on the setup and go to properties; then compatibility; then put a check in "run this program in compatibility mode for windows xp" AND put a check mark in "run this program as an administrator; the click Apply and click OK.

Right-click on the setup.exe again, this time choose, Run as Administrator.

Install away from the default. My recommendation is c:\users\(your user name\digitalblue.

Plug in the QX5, then go to Start, Programs, Digital Blue, click on QX5

Digital Blue QX5... | Answered on Sep 28, 2010


I just now went to google and typed, "QX5 microscope software download" and got at least 5 sites with easy, free or cheap download of drivers for this, some even work with the Vista platform!!

Digital Blue QX5... | Answered on May 14, 2010


I think it maybe because you haven't installed the "Driver" either at all, or properly. Uninstall any/all software. Reboot, DO NOT plug in unit. now, re-install the Software and Driver. Reboot, NOW plug in the unit, it should now be detected, and work.
You don't say what OS you are using? If Vista or Win 7, try installing as Administrator and also set Compatibility Mode for XP SP2 and run the main .exe as Administrator too.

Digital Blue QX5... | Answered on Feb 12, 2010


i didi not solve this, nor did i expect to have to buy into some think tank for this problem. winkered again,

Digital Blue QX5... | Answered on Dec 02, 2009


sd fsad fsdfsdfs fasdfsdafsdsadfsdaf

Digital Blue QX5... | Answered on Sep 11, 2009

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