Cooktops - Recent Questions, Troubleshooting & Support
Jenn Air C221 element only goes to high?
Based on the symptoms described, it is possible that the issue lies with the ceramic element that the burners connect to at the back of the burner unit. This could be causing a short circuit between the two burners, which is preventing the large burner from being adjusted lower when both burners are on.
It is also possible that there is an issue with the wiring or connections between the two burners, which is causing a similar short circuit. However, given that the smaller burner appears to be working fine, this seems less likely.
Another potential cause of this issue could be a problem with the control board or another component of the stove's electrical system. However, given that replacing the infinite switch and receptacle for the large burner did not resolve the issue, it seems less likely that this is the root cause.
In order to determine the exact cause of this issue, it may be necessary to consult with a professional appliance repair technician who can diagnose and repair the stove.
6/21/2023 9:17:30 PM •
Cooktops
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Answered
on Jun 21, 2023
Domain ceramic cooktop cec70 will not turn off
If your ceramic cooktop model CEC70 is not turning off, there are a few steps you can take to troubleshoot the issue:
1. Check the controls: Ensure that you have properly followed the instructions to turn off the cooktop. Some models may require you to press and hold a specific button or combination of buttons to power off the cooktop. Refer to the user manual for your specific model for detailed instructions on turning it off.
2. Power cycling: Try power cycling the cooktop by turning off the power at the circuit breaker or unplugging it from the power source. Leave it unplugged or with the power off for a few minutes before plugging it back in or turning the power back on. This can sometimes help reset the controls and resolve any temporary issues.
3. Control lock: Check if the cooktop has a control lock feature that might be activated. Some models have a lock function to prevent accidental changes to the settings. Look for a button or key combination that activates or deactivates the control lock. Refer to the user manual for instructions specific to your model.
4. Contact customer support: If the issue persists, it is recommended to reach out to the manufacturer's customer support or consult a professional technician who specializes in appliance repairs. They will be able to provide further guidance or arrange for a service visit to diagnose and fix the problem.
Remember, when dealing with electrical appliances, it's always important to prioritize safety. If you encounter any unusual or potentially hazardous situations, such as smoke, sparks, or strong odors, immediately turn off the power supply and contact a professional technician for assistance.
6/19/2023 9:27:30 AM •
Cooktops
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Answered
on Jun 19, 2023
My miele induction schott ceran
Hi,
If you have an illuminated red key symbol on the cooktop, press down where the illuminated red key is, for about 5 seconds. This method works on many Schott Ceran / Miele cooktops including the KM443 listed above.
If this doesn't work, please let me know the correct model number.
Hope this helps.
Regards,
BElectric
NEFF Hob Wok Ignition Not Working.
It sounds like there may be an issue with the ignition system specifically for the wok burner. Here are a few potential causes:
- Faulty Ignition Head: The ignition head may not be generating enough spark to ignite the gas. Since you mentioned that a weak spark can be seen when foil is placed between the ignition head and earth, this could indicate a weak spark from the ignition head.
- Dirty Ignition Head: If the ignition head is dirty or covered in grime, it may not be able to generate a strong spark. You can try cleaning the ignition head with a soft brush or a toothbrush to remove any debris or buildup.
- Loose Connections: Check to make sure all the electrical connections for the ignition system are tight and secure. A loose connection could cause the ignition to fail.
- Faulty Spark Module: The spark module provides power to the ignition system. If it's faulty, the ignition may not work properly. However, since the other burners are working fine, it's less likely that the spark module is the issue.
If none of these solutions work, it may be best to call a professional to diagnose and repair the issue.
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