AT&T Televison & Video - Recent Questions, Troubleshooting & Support

Are you recieving your signal through a cable box? Most are set to 720p. Some have a settings menu to allow 1080p.

If you have a cable box, the TV is supposed to be "stuck on one channel". Probably channel 3. If it is connected to the cable box with the round cable that screws on. If it is connected to any of the other ports, they don't change; the cable box selects which channel, (what picture) goes in that port. Just make sure that the source/ input is the same as the input that you are using. If you didn't change anything other than the cables, just connect your TV the way it was, and turn your cable box on and whatever channel number that your cable box has on it will be the what you are watching on the TV.

You can get one on eBay.com

Menu button, options, audio/language, closed captioning, closed caption on-select on digital closed captioning then caption language, select espanol and save

If your using a flat screen tv make sure the apect ratio on the tv (not u verse set top box) is set to the correct setting. If it is you can change the apect ratio on the uverse box by goimg to option in the menu screen, then system options, tv screen resolutionthen set to the 720 or 1080 which evrr your set up for.

Ensure your in the att mode by pressing the att button at top left of remote. If still not working make sure the receiver is in a position the remote can see as the remote works by line of sight.

Need to download the u verse app on a mobilevdevice

Hit the AT&T button on remote then press ok.

Change the channel. This is the default channel that first pops up.

You have to program the remote to your specific TV.

Outage may have changed the input channel on TV so make sure you're on the right one. Press and hold the Power button on cable box. Let that restart. Unplug the router for 10 seconds and let it boot up.

Press AT&T button on top left of the remote. Check batteries. If both fail, press the OK button on the box itself to make sure the screen isn't frozen.

Problem is interference in the signal coming to the box. Unplug the main router for 10 seconds and let everything startup. If problem continues, call 8002882020 and have them run line tests.

Menu button > scroll right to Help > Scroll down to "Remote Control Setup > Follow directions on screen

Hold the power button to give it a fresh restart and let it do it's thing. If it takes more than 10 mins., call 8002882020 and have them run tests on it. You might have to get a new one (it's free to swap)

Call 8002882020 and ask for tech support. Troubleshoot with them for a few minutes and they will send you a replacement.