Alcatel Computers & Internet - Recent Questions, Troubleshooting & Support


Try a reset.

Turn the device on.

Hold down the Power and WPS keys simultaneously for 13 seconds.

Wait for all LED indicators to flash blue 4 times.

This indicates the device has been reset to factory mode.

Alcatel... | Answered on Jul 14, 2019


Go to setting and enable touch keypad

Alcatel... | Answered on Jul 08, 2019


Turn the device off, press the up volume and powerbutton in and don't release them until you feel the vibration of your phone.(mostly 5s)
You get in the recovery menu and you will be able to do a factory reset in this menu. You can scrol through this menu with the volume up and down and select with the power button. Good luck.

Alcatel... | Answered on Jan 17, 2019


MOST IF NOT ALL CELL PHONES DO THAT AS A POWER SAVER AND THERE IS NO FIX . IT IS WHAT IT IS

Alcatel... | Answered on Dec 26, 2018


Have to do a factory reset or take it back to the dealer.

Alcatel... | Answered on Dec 13, 2018

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