Thanks for choosing FixYa and welcome. These washers come with a door lock assembly. The sensor sends a message to the control board. If they are closed hard, they sometimes fail to read. You usually see an E27 code, but not always. To reset, uplug the washer for about 30 minutes and then try again. It may need replaced, the door lock sensor. If not, you may have an issue with the door lock not sending a signal to the control board. In this case, it will need looked at to determine the cause. It could be caused by a bad contact or wire.
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