Let's review the programming steps, in case you are overlooking something. This information was found at this link:
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode
Important before proceeding: 1. Verify that position #2 of the "Settings
Switch" is in the OFF position. (Refer to section 11.) 2. Work with the
door open (away from jamb) to avoid accidental lock out. 3. Make sure
the bolt of latch is in the extended (locked) position
8. Automatic - Bolt Direction Determination (Door Handing).
IMPORTANT: DO NOT SKIP THE FOLLOWING STEP.
LOCK WILL NOT BE ABLE TO OPERATE PROPERLY!
? In the steps below, the SmartCode mechanism automatically determines the "door handing" and sets the proper direction for motor to rotate.
a. Press and hold the "LOCK" button on the exterior keypad, while fully inserting the battery pack into the interior assembly (the tabs on the pack must face out)
b. When the unit begins to operate the bolt, release the "LOCK" button.
c. Do not disturb the unit for approximately 20 seconds until the interior Green LED flashes followed by a beep. During this time the system will drive the bolt several times, will determine "door handing", store data in memory and exit. It is very important that this process is allowed to finish properly.
Proceed with programming your Usercodes per the instructions.
Finally, here is the contact number for Customer Service At Kwikset. Call them if you still have the problem.
1-800-677-5625
Good luck!
9,144 views
Usually answered in minutes!
×