Hi,
You have a common problem of a clogged drain, in the back bottom of the freezer, behind the shelf and drawers, you will find a drain pan that has frozen completely over with a ice sheet. This has caused defrost water to run forward and collect under your racks in the freezer. I would advice you to turn off unit, and remove all the ice collected in the freezer, clear the pan with warm water, then restart your unit back up.
Once the pan and drain tube is clear, your unit should be fine.
I hope this helps
I’m happy to help further over the phone at https://www.6ya.com/expert/gere_bf68e6055dd61249
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