Hi i am glad to be able to help you with this. I had the same problem and this is what i did.... 1) Open livescribe desktop 2) Dock your livescribe pen. 3) Click on the audio tab on the top left hand corner. 4) Left click on your last audio download 5) Release the mouse and hold down the shift key on your keyboard and at the same time pressing the arrow up key until all of your downloads are selected. 6) Right click on the page with your mouse and select from the shortcut menu " Remove audio from smartpen ". This will remove all your recordings from your smartpen but they will be saved on your computer(livescribe desktop). Please note that the process of clearing your pen's memory takes a while ( approx. 5-8mins for 1GB). Your livescribe desktop may indicate that it is not responding but don't remove you pen. When your pen's memory is cleared it will be indicated on your desktop. You will also notice during this processthat a pen and a computer are highlighted on your pen's display.
i hope that this helps.
Francis V
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