Can you manually adjust the voltage on the generator without load?? If you have 120/240 60hz output on it and you are not overloading the unit (amperage), then it may be as simple as adjusting whats called your gain setting for your voltage regulator. Obviously you are seeing what happens when it is set too low. Trying raising that setting until it becomes unstable then back it off. Unstable meaning voltage starts jumping all over.
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I don't think that I can Manually adjust the voltage, at least I don't see that feature. On technician saw the unit and told me that the capacitors needs to be replaced. Other technician mention the problem is with the voltage control. I read all schematics of the unit and part list and the voltage control is not mentioned anywhere.
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