Please make sure that you are connecting the usb cable directly to a usb port on your computer and NOT through a usb hub. Then make sure you are registered with Garmin and have downloaded the latest Garmin updater software. Make sure that the unit is fully charged. Once it is connected and recognized the map update can take hours even with a fast internet connection.
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Here is the link to Garmin to get started correctly:
https://my.garmin.com/mygarmin/registrationGettingStarted.htm?productType=auto&categoryType=AUTO
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