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Posted on May 13, 2011
Answered by a Fixya Expert

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Paypal does not recognise my e-mail address, yet i can click on the "different method" to retrieve e-mail address and put in all my details including banking and log on and trade that way. Why doesn't paypal recognise my email address? My account is unverified until i confirm my credit card details, is this why my e-mail address is not recognised? On my last purchase i clicked verify card details (accidentally twice) and was charged $2 twice but i still haven't received my statement with four digit code (that was 4 days ago). Can you please help me? regards Russell Frost

1 Answer

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  • Posted on May 13, 2011
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The best thing that you can do is to contact the Paypal Support Section. They will determine your real problem and find solution for it.

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0helpful
1answer

I forgot my paypal login email and password

You can retrieve or change your PayPal email address if you can confirm the following account information:
  • your name
  • your ZIP code
  • your phone number
  • your credit card number
Here's how:
  1. Go to the PayPal website.
  2. Click the question mark (?) in the Email address box.
  3. Select I don't know what email address I used and follow the prompted instructions.


Here's how to recover your password:
  1. Go to www.paypal.com
  2. Click Log In.
  3. Click Forgot your email or password?
  4. Enter your email address and the CAPTCHA code, otherwise click Forgot your email address? Recover it.
  5. Select a verification method from the drop down.
  6. If you selected verification by email, click Continue and we'll send you an email with a 6 digit code.
  7. Enter the code we sent to your email on the website and click Continue.
  8. If you selected verification by phone, select a phone number for us to call you at.
  9. Once your phone rings, enter the code you see on the screen into your phone when prompted.
If you can't remember your email address, follow these steps:
  1. Go to www.paypal.com
  2. Click Log In.
  3. Click Forgot your email or password?
  4. Click Forgot your email address? Recover it.
  5. Select what the issue is and follow the instructions on-screen.

I hope this helps.
0helpful
1answer

Paypal problems

PayPal is one means via which people all over the world send and receive money online.
As is the case with any online service, however, PayPal subjects you to account limitations and, in some cases, outright suspensions.

If your account is suspended, you shouldn't panic in order to open a new account, all you need initially is a different email address but rather take quick action so that you can begin using PayPal's services again as soon as possible.

Create a new PayPal account online.
Visit the link listed Below
https://www.paypal.com/us/cgi-bin/webscr?cmd=_registration-run

Select your country and language from the drop-down menus, then click "Personal," "Premier" or "Business," depending on whether you plan to use your account for online shopping, selling or your company, respectively.

Enter your name, address and phone number, then click "Agree and Create Account."
Enter your payment method details.

In order to use your new PayPal account to make purchases online, you'll need to have a payment method either a checking account or a credit card on file.

It's important to note that because your suspended account is linked to any credit cards or checking accounts you put on file when you were using it, you'll need to use different cards and/or accounts for your new PayPal account.

If you use a checking account that's associated with a suspended account, the system will reject it.

Use your secondary account as you would your normal account, keeping in mind that you should contact PayPal and ask them to reverse your primary account's suspension if you wish to use credit cards and checking accounts associated with it to transact online.
http://against-thegrain.blogspot.com/2006/04/paypal-account-suspended-tips.html
PayPal Account Suspended Tips
1helpful
2answers

I did not receive an e-mail from paypal which allowed me to conform my e-mail address, what can i do now?

You can request that another confirmation email be sent to you. Here is how:

1. Log in to your PayPal account.

2. Click Confirm email address under Notifications

3. Click request a new confirmation number.

4. Check your inbox for an email with the new number.



Hope this helps.

0helpful
1answer

How do I change the e-mail on my existing paypal account - which I can't access - to my usual e-mail account which I can access without any difficulty at all?

You need to login to PayPal using your old email address and password.

Go into Profile and My Details.
Select Update in the Email Line.
Select Add and enter your new email address.
Once the new email address is added you need to select the black dot next to it and then click Make Primary
0helpful
1answer

I don't know how to pay through paypal they ask me the email address or the phone number of the seller I need to pay for one Matrox DualHead2Go Model D2G-A2A Dual VGA Adapter for 49.99 and Paypal...

Hi carla410,

Depending on whether or not the seller uses eBay checkout, the steps to complete payment are different. If your seller does not use eBay checkout, they will send you an invoice or other payment instructions to help you complete your purchase.

To pay for an item when the seller uses eBay checkout:

1. Link your PayPal and eBay accounts, if you haven't already done so.

2. After you've won an item, click the Pay Now button. You can find this button in the listing, in the Purchase History section of My eBay, and in the confirmation email that you receive from us.

3. Check your shipping address. If any information is incorrect, click the Change shipping address link to update it. (The seller may require a credit card billing address registered with PayPal, sometimes called a confirmed address.)

4. Confirm the order details, including shipping and taxes. Click the Continue button. (If you have questions about the total cost, click the Request total from seller link.)

5. Select PayPal as the payment method.

6. Enter your PayPal log in information. If you don't already have a PayPal account, you can sign up.

7. Make sure that your shipping details, payment method, and order details are correct.

8. Click the Confirm Your Payment button to complete your purchase.


To link your PayPal and eBay accounts:

1. Click My eBay at the top of most eBay pages.

2. Click the Account tab.

3. Click the "PayPal Account" link on the left side of the page.

4. Click the Link My PayPal Account button.

5. You'll be asked to log into PayPal to finish linking your accounts.

Hope this helps.

Thank you for using FixYa.
0helpful
2answers

I have changed my broadband and I am haveing trouble trying to change my email address .my new is [email protected]

What exactly do you want to do? Do you want to change the email address you are using for your Paypal account?

If you want to change the email address you are using for Paypal, you really don't have to change it at all. What you should do is to add another email address for Paypal. You can do this by, after logging in to Paypal, point your mouse to the Profile link, and then click on the Add/Edit Email link. Then click on the Add button to add a new email address. You can use this new email address in logging in to the same Paypal account you are using before.
0helpful
1answer

I forgot my login name and password and need to change my email acct

You can easily retrieve your e-mail address and password.

#1. To retrieve your e-mail address simply go to. https://www.paypal.com/us/cgi-bin/webscr?cmd=_email-recovery and fill out the necessary information and you should get your e-mail that you will use to log into your paypal account.

#2. To get the password for this email, paypal will e-mail it to your e-mail address. Bear in mind that you must be able to read e-mails on the provided e-mail address that is also the address you used to register for paypal. You can simply go to https://www.paypal.com/us/cgi-bin/webscr?cmd=_forgot-password&from=PayPal
0helpful
1answer

My old e mail address and password had 68.00 roughly in my paypal account i changed e mail address and had my new password hacked into now i cant obtain my money from my old e mail address or paypal...

If you no longer use the email address you signed up with, you can still access your PayPal account. You must log in using your original email address and password. After logging in, you can change your email address by clicking Profile at the top of the page and then click the Email link.
0helpful
2answers

Trying to add credit card to account. Profile says

It sounds like you may have more than one PAYPAL account. You may have opened another PAYPAL account with a different email adderess, or possibly someone else has set up an accoun t with your credit card details. Try logging in to PAYPAL with any other email addresses you have.

here are the PAYPAL guideliens for lost email addresses:

I forgot or I don’t have access to my PayPal email address. What can I do? Question : Answer : I have forgotten my email address

If you do not remember the email address registered on your account, PayPal will need to verify your identity by asking you a few questions. For security reasons, all the information you provide must match your PayPal account in order for us to reveal your email address.

To recover your email address, follow these steps:
  1. Visit the PayPal website at www.paypal.co.uk
  2. Click the ‘email’ link under the ‘Log In’ button
  3. Enter the requested information
  4. Enter the security code by typing the letters and numbers shown then click ’Continue’
  5. Click ‘Submit’
The email address matching the information you provide will appear in the email field on the ‘Account Login’ box. You can then log in to your PayPal account using the corresponding password.

If you have forgotten your password, click the ‘password’ link under the ‘Log In’ button and follow the instructions.


I no longer have access to the email address registered to my PayPal account

Even if you no longer have access to the email address, you must still enter this address to log in to your PayPal account as this is how the PayPal system recognises you. After you log in, you can change the email address then use the new one when you next log in to your account.
If you definitely only have one PAYPAL account, I suggest you go the the PAYPAL Help section and report the problem.
0helpful
1answer

How does skype change my password without my permission

With a username and an e-mail address, you can send a request for a new password to Skype.
To receive the password, make sure your SPAM settings are right.

Also make sure the e-mail address you signed up with, is still in use.

Though if you don’t remember your username and e-mail address anymore, below are listed some suggestion to help you to remember and/or retrieve them.

1) Username / e-mail address: Enter Skype in browser or Explorer address bar. Double click user folder, double click, or open (with Notepad), profile 256 or 4096. Email address and user name should be there.

2) Username: do a Skype search for your own username and fill in as much as possible
details. Sometimes you have to do more search options then one.

3) Username: send one of your contacts of whom you also know an e-mail address, a request
to look for your username in his/her contact list.

4) Password: in case you´re using the Firefox browser and have ticked "save passwords" in
"preferences" ... it´s there.

5) When all this isn’t of any help, there is a final solution: if you have a paid service with
Skype, Skype Staff can retrieve your user name / e-mail address but needs billing details
like part of your Credit card number, PayPal account info you need to send a support request from here http://support.skype.com/?_a=tickets&_m=submit
Oct 28, 2009 • Skype IM
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