I have a ge refridgerator gss25k side by side. thefridge/freezer are not cooling. the bottom of the fridge freezes and the top is warm.

The first thing to check is if you can hear the fan running inside the freezer. This not only keeps the whole freezer cold it alspo circulates air down to the refrigerator keeping it cool as well.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/jason_4570d45317834dd3

Hi,

Check out these tips...they can help you figure out what is going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Hi,

Check out these tips...they can help you figure out what is going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Check to see if your evaporator fan is blowing in the freezer, then check your condensor fan behind the back panel. If those are both running make sure your coils are clean underneath your fridge. Cold goes down heat goes up, that's why it is warm up top and cold down. Start there. Good luck!

Hi,
There are a few reasons why the refrigerator part will not cool...here are a couple of tips that will help you to figure out why the refrigerantor is not cooling...

Refrigerator not Cooling or Fridge not Cooling
http://www.fixya.com/support/r3662945-refrigerator_not_cooling_or_fridge_not

How to Defrost Refrigerator Defrost Timer Problem
http://www.fixya.com/support/r3771673-defrost_refrigerator_defrost_timer

heatman101

Behind the back wall of the freezer about halfway down, probably behind the light bulb (if there is one there) there is a fan. My guess is that the fan isn't working, or is slow. To test, open the freezer door, then hold the door switch closed and listen for the fan.

This fan should be blowing air up the back of the freezer, and send some of the cold air through a vent at the top of the freezer into the fridge. The air then descends through the fridge and reenters the freezer through a vent at the bottom. If the fan is broken, or if the upper vent is somehow blocked or broken, the cold air will enter (rather than exit) the fridge side at the bottom vent. Because cold air tends to descend and warm air rises, the cold air will freeze the stuff at the bottom of the fridge, and the thermostat (at the top of the fridge) will say it is warm.

Sounds like a defrost problem. Remove food from freezer section, take the back wall out after removing shelves, and use a hair blower to melt off the ice and frost. Most likely you need to replace the defrost heater.

Sounds like the fan in the freezer is not working ( pt# WR60X190 ) .

Is this a self defrost model? Frost inside the freezer could be an air leak around the door gasket. Remove the back panel in the freezer and completely defrost the coils. Is the fan running in the freezer. That will make the frig not be cool. With the door closed peek in the gasket to make sure the light is shutting off, this will warm a frig also.
Eric

first defrost it by turning it off for 1\2 to 1 full day,put towels on the floor to catch the water,when a refridgerator gets frosted up it cant circulate the cold air,and if its one with the freezer on top then the cold air cant blow down into the refridgerator,check inside the refridgerator at the top where the thermostat cover is there will be a vent hole,it could have ice built up so much that its totally blocking the air flow.This usually happens when hot food is put in the refridgerator and causes steam,or the refridgerator runs too much caused by bad door seals,or the cooling fins on the back or bottom underneath plugged with dust and the freon gets too hot causing condensation inside the freezer which causes it to frost up,a plugged drain hole will back up water and freeze,the fan in the freezer may have stopped working,which is about a $60.00 part,and finally a bad defrost element (about a $40.00 part)which is a glass tube inside the freezer with a coiled up wire inside it that heats up at certain times to defrost any ice build up,(which is the last thing to check)