GoGear will only show files it is likely capable of playing. I recommend using Philips Songbird software to automatically convert and sync most audio and video files. You can download Songbird for Windows or Mac here:http://www.usa.philips.com/c/mp3-media-player/22126/cat/en/#/difference/philipssongbird.
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This device is only capable of playing MP3 and WMA files. Make sure that the files are in a format that the system can recognize. If that doesn't work, use the software for the device to make sure the firmware is up to date, and not corrupted, and reload the files. Hope this helps!
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Did you put the files in the correct folder? What file format are you using?
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