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I have the same problem and sometimes water stays in the detergent tray as well. I don't have a solution other than to remove the whole tray and drain in the sink after each cycle.
Usually, the softener syphons out from the tray. The tray will have a tube, the tube will have a cap. Water filling the tray forces the liquid around the cap and tube. The falling water (now inside the tube) creates a vacuum-syphon effect.
Pull the tray, remove the cap, clean and try again. Provided the water's getting there, this should help.
The softener tray needs to be cleaned out or the sensor for this replaced. Yes, not enough water entering machine so not enough water to rinse out the softner
Fabric softner trays often clog up, because a little soap powder in the tray by accident tends to block it. If you pull the soap tray out as far as it will go, you will see that there is a bit of the tray right at the back, probably on the left with an arrow or thumb print or indentation in it. If you press down on this it is a catch and it will allow you to remove the tray from the machine completely. Once out of the machine, the fabric softner cover will also lift out. Clean everything throroughly (Tak it outside and turn your garden hose full pressure on all the holes on the tray and then scrub it out with a toothbrush. Put the fabric softner tray mabc in and slide the soap tray back in the machine. This should have fixed it.
You can get the tray with the door out? Good, soak it in hot water those inserts should pop out. Softener is next to glue and it needs encouragement sometimes.
is the machine got good water pressure cus somtimes little water gets in the fabric soften tay and it dosent flush all the softner out. hope this helps.
I have had three sepaerate service calls and one independant analysis about this problem. For the whirlpool duet washer - this is a design flaw - nothing else - please notice that when you take the detergent tray completely out (and turn it upside down) a piece of plastic falls out but even if you put it back correctly the water only flows out into the washer - either washing everything away or leaving it behind - I have been told there is no fix.
Remove the dispenser tray. Inspect the area just above the fabric softener portion of the dispenser. There should be a series of holes where water feeds into the tray during the rinse cycle. Sometimes these holes become clogged with fabric softener residue. If the holes are clogged, water will never dispense the fabric softener out and it will stay in the tray. If you take some cotton swabs and meticulously clean all the holes out, I bet your problem will go away. Let me know if this was helpful to you.
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