The problem may not be the value , look under the front of the fridge remove long cover on bottom, you should see the water line that goes into the freezer door and a connector. Disconnect the water line, should be a quick connect and have a cup ready to check the water line and value, place water line from under fridge into the cup and press the switch on freezer door asking for water if water comes out of the water line then the value is opening and you have a frozen line in the door. Please get back with more info, good luck.
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