Its a drain error not fully drained within 10 mins you can go to appliancerepairplanet.vstore.ca
The OE error means that the water level sensor is seeing that the unit is overfull. This can be because it is actually overfull or the water level sensor circuit is not working correctly.
First things first. You might have clothes stuck in the washer so lets get those out. We need to make sure there isn't any water left in the unit so lets get it pumped out. Turn off the two water lines that connect to the washing machine (hot and cold). Plug the unit back in and the OE error should occur right away and pump the remaining water out of the washing machine. Look in the window of the unit. If there is water visible, do not do the next step to open the door. Your pump may not be working and if that is the case, you will have to manually drain the unit via the front access panel in the bottom right front of the machine. Get a bucket and pull the stopper out of the black hose and drain away.
Once you know the unit is empty, Plug it back in and see if the OE code occurs again. If it does, you now know that the level sensor circuit is at fault because there is no water in the unit. To get your clothes out, unplug the unit for 60 seconds. Now plug it in and hold down the power button, spin button and silver care button at the same time. The unit should come on and all of the lights on the control panel will be illuminated. You will hear the door solenoid click and you should be able to open the door. Do this as soon as you hear it unlock because the OE error will come back quickly and this will lock the door again..
Now you can get your clothes out. Once this is complete you need to determine the solution to the problem. If your pump is working (you will hear it when the OE error occurs because the unit will continously try to pump the water out, you can dump a picher of water into the drum while you hear the pump and you should hear it pump out. If that is all working, then you know the problem is with either the level sensor or the control pcb.
The level sensor on this unit is at the top on the right side. It has a 3 terminal connection and a single tube that connects to the bottom of it. This is a variable capacitive sensor so testing it is not simple. It is the cheapest part to try in the loop, but very unlikely to be the cause. If you want to try it first, the part number is DC97-03716c or cross referenced part is 34001324. Cheapest way to get the part is from Sears parts direct. If the sensor does not work, it is most likely the control pcb. The part number for this is MFS-WF318A-TO. This was the part that failed on my. It is easy to replace, just make sure you unplug the unit before disconnecting any wires.
Mine failed after my wife tried to wash all of the sheets in the house in one load. I think it was a coincidence, but maybe something got on the control board or something strange like that. Could be Murphy's law as well, happened the day before Thanksgiving with a whole lot of family headed our way :)
Sears Parts Direct was by far the cheapest source for parts and had them here in 2 days (expedited for $30). The sensor cost was ~$20 and the controller was ~$120
Best of luck to you.
Chris
I meant to say "got hot on the control board" nothing can get on the control board on this unit. --Cheers
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The OE error means that the water level sensor is seeing that the unit is overfull. This can be because it is actually overfull or the water level sensor circuit is not working correctly.
First things first. You might have clothes stuck in the washer so lets get those out. We need to make sure there isn't any water left in the unit so lets get it pumped out. Turn off the two water lines that connect to the washing machine (hot and cold). Plug the unit back in and the OE error should occur right away and pump the remaining water out of the washing machine. Look in the window of the unit. If there is water visible, do not do the next step to open the door. Your pump may not be working and if that is the case, you will have to manually drain the unit via the front access panel in the bottom right front of the machine. Get a bucket and pull the stopper out of the black hose and drain away.
Once you know the unit is empty, Plug it back in and see if the OE code occurs again. If it does, you now know that the level sensor circuit is at fault because there is no water in the unit. To get your clothes out, unplug the unit for 60 seconds. Now plug it in and hold down the power button, spin button and silver care button at the same time. The unit should come on and all of the lights on the control panel will be illuminated. You will hear the door solenoid click and you should be able to open the door. Do this as soon as you hear it unlock because the OE error will come back quickly and this will lock the door again..
Now you can get your clothes out. Once this is complete you need to determine the solution to the problem. If your pump is working (you will hear it when the OE error occurs because the unit will continously try to pump the water out, you can dump a picher of water into the drum while you hear the pump and you should hear it pump out. If that is all working, then you know the problem is with either the level sensor or the control pcb.
The level sensor on this unit is at the top on the right side. It has a 3 terminal connection and a single tube that connects to the bottom of it. This is a variable capacitive sensor so testing it is not simple. It is the cheapest part to try in the loop, but very unlikely to be the cause. If you want to try it first, the part number is DC97-03716c or cross referenced part is 34001324. Cheapest way to get the part is from Sears parts direct. If the sensor does not work, it is most likely the control pcb. The part number for this is MFS-WF318A-TO. This was the part that failed on my. It is easy to replace, just make sure you unplug the unit before disconnecting any wires.
Mine failed after my wife tried to wash all of the sheets in the house in one load. I think it was a coincidence, but maybe something got on the control board or something strange like that. Could be Murphy's law as well, happened the day before Thanksgiving with a whole lot of family headed our way :)
Sears Parts Direct was by far the cheapest source for parts and had them here in 2 days (expedited for $30). The sensor cost was ~$20 and the controller was ~$120
Best of luck to you.
Chris
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