Fur real biscuit dog has stopped responding to commands. It is in a sitting position, and only nods its head when first switched on, then nothing. Batteries are all new and read 1.6 volts on a multi-meter.

You should contact the number located on the back of the product and give the company a chance to make things right.

Give your commands in a soft tone of voice. Do not scold the dog when they do not react to your commands. Start with simple commands like sit and come. Reward the dog by giving him a treat or saying "Good boy" and petting him. Soon, the dog will obey all your commands.

Furreal Friends Biscuit my lovin pup Original Toy dog Bone Golden Retriever

Fur Real Friends Biscuit My Lovin Pup electronic dog

21results for FURREAL FRIENDS BISCUIT MY LOVIN PUP

http://www.hasbro.com/common/documents/dad2613a1c4311ddbd0b0800200c9a66/1281020C50569047F52563464F0B20F0.pdf

http://www.hasbro.com/en_US/brands/Furreal/

Milk Bone Original Dog Biscuits for Large sized Dogs 10 Pound Walmart com I found them for sale at walmart

You're probably going to need to remove the fur and examine the leg to see if there is a bent rod or connection joint that you can bend back out. Contact Hasbro's Customer Service for the instructions on how to remove the fur if you're not sure. They may have resources for you such as repair shops locally or in-house repair you might be able to send it for repair. if it is out of warranty, and you did not buy an extended warranty, they may charge for the service. Good luck :)

this web site holds the Fur real 'Biscuit the dog' instruction manual. http://www.hasbro.com/common/instruct/77698.pdf
have fun we are.

Pull the legs out manually, sometimes when the dog falls over or is stores, the legs go weird. The head should fix its self when the dog is turned on.

I found this on a review of the dog:
Playing with Lucky is pretty simple but does require some learning. Lucky is programmed to respond to 15 different commands but the commands must be issued the same way each time. First, you say Lucky's name to engage him. Once you say "Lucky" (or whatever name you give him) he will then respond to you with 2 barks. After he goes ruff-ruff, then you can tell him what to do. The commands are as follows: 

Speak to Me - he will sit or stand & bark 
Come Here - he will run forward and back 
Pounce - he will crouch and pounce excitedly 
Lay down - he will lay down on his tummy 
Sit - he sits 
Want a Treat? - he stands and barks (begs) 
On your head - He does a headstand 
Go to sleep - lays down, snores and enters sleep mode 
Sing a song - he'll bark one of 2 songs 
Good Dog - acts excited by shuffling his feet 
Bad Dog - he crouches down 
Put 'em up - he'll stand up on his hind legs. Then when you say "bang bang" he plays falls down and plays dead. 
Tug of War - he opens his mouth for you to put in his leash, he closes his mouth and tugs a little 

Lucky also comes with a "sleep" mode and automatically shuts off after not being played with for 3 minutes. 

Playing with Lucky is pretty simple, you command and Lucky performs. Well, Lucky performs most of the time. You need to be sure that he has your attention (barking twice) first before issuing the command. A few of the tricks are a bit more complicated - Put 'em up & Tug of War but the rest are very straight forward. I do notice that both my husband and I had the tendency to want to 'yell' or raise our voices when commanding Lucky - but that isn't necessary.