KitchenAid Architect KTLA19KRSS Stainless Steel Top Freezer Refrigerator Logo

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Posted on Jun 28, 2008
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Freezer door rubbing

My freezer door seems to be rubbing when we close the freezer and it's causing the freezer door to not seal properly. We can lift up on the door and it seems that's what is needed to prevent the rubbing and allow the door to close properly. I also notice that when we open and then close the fridge compartment, the freezer door opens slightly and if left unchecked, will cause the entire freezer compartment to freeze over. How can we adjust the freezer door so that it will close properly?

  • Anonymous Mar 26, 2014

    1 month old unit.
    Hinged seal on left door not fully retracting upon opening, causing the flap to crash into the right door when closing.

  • Anonymous Mar 30, 2014

    have to close left door initially to get a good seal

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1 Answer

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  • Master 481 Answers
  • Posted on Jun 28, 2008
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Joined: Jun 27, 2008
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Take the freezer door off and put a washer or two on the bottom hinge. sometimes there are extra plastic washers on the top hinge that you can move to the bottom to lift it up.
also check if the hinge is bent or loose, as this may cause the problem.

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I wil let you know of things you can do to solve this.
This happens because the refrigerators of today are air tight, the fresh food door pushes the air into the cabinet as it closes and the air has no place to go but up the air vent into the freezer and "pops" open the freezer door. First thing is make sure the freezer door is capable of closing properly and is not rubbing or catching anywhere. I sometimes add a washer or 2 to the center hinge under the freezer door so it doesn't rub anything. Put a little Vaseline ( or food grade silicone lubricant ) on the hinge side of the seal. I then raise the front of the refrigerator so that the front of the refrigerator is a little higher than the back of the refrigerator. Never level a fridge with a level. Once you have the door closing properly and front slightly higher than the back...let the fresh food door close from 90 degrees on it's own and the freezer door may "pop" open a little but will close again on it's own...and stay closed once all is set up properly. We see this more often now and have no trouble with the door staying open again after setting up the refrigerator properly.

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