Here is the Dymo site for this issue:
https://global.dymo.com/enUS/RNW/RNW.html?pg=std_alp.php?p_li=&p_accessibility=0&p_page=1&p_cv=&p_pv=2.22&p_prods=21%2C22&p_cats=&p_hidden_prods=&prod_lvl1=21&prod_lvl2=22&p_search_text=&p_new_search=1&p_search_type=answers.search_nlType "light print" into the search box and the first result is the link you are looking for.
Here is the text of the link:
Poor
Print Quality from Electronic Labelmaker
Question
I have an electronic labelmaker that is printing poorly. The
print on the label is either very
light, incomplete, or striped. How can I resolve this?
Answer
Proceed with the solutions listed below if you have an electronic labelmaker. If you have a
LabelWriter printer that is printing poorly,
click here.
Solution 1:Replace the existing batteries with a new/fresh set of alkaline batteries. The
print
head requires a significant amount of battery power to ensure proper
printing on the label. Light print on the label may be an indication
that the batteries need to be replaced.
Solution 2:Replace the existing tape cassette with a new tape cassette.
Light printing may be an indication of bad label stock.
Solution 3:Using
the special brush supplied with your labelmaker (located on the inside
cover of the cassette compartment) or a cotton swab with a soft solvent
(e.g. rubbing alcohol), carefully clean the transporter roller and
print head. Dust, dirt, or glue may accumulate on the rubber transport roller or
print head inside the cassette compartment and adversely affect
print quality.
If the solutions listed above do not resolve the problem, please contact DYMO Technical Support to obtain a
Return Material Authorization (RMA) Number.
Obtaining a Return Material Authorization (RMA) Number:
-
Click the Ask a Question tab at the top of this FAQ.
-
Fill out the email form completely and include the following information in the Problem Description field:
-
Full Name
-
Full Shipping Address (No PO boxes)
-
Phone Number
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Date of Purchase
-
Model Name/Number
-hope this helps.
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