I just had the LG WM3987HW washer/dryer combo installed on Saturday, and it will not dry our clothes. This machine is ventless and dries by dehumidification. The clothes are more dry at the end of the spin cycle than they are after the dry cycle - after the dry cycle, the clothes are SOPPING WET. I have tried drying just one towel to see if it was the load size, and after 3 hours of drying, this one towel was still dripping wet and steaming hot (whereas after the spin cycle the towel was only damp). I know that none of the hoses are kinked, and I know that the hot and cold are not mixed up. The machine also gets very hot on the outside after drying. I have called LG, but they can't send out a repair person for 2 days. Any ideas what exactly is wrong with my machine?

the cause of this problem is a defective water inlet valve. It happened to me too. You need to replace "Valve assembly,inlet LG (OEM) Part #5220FR2008E". This part has a hose which connects to the dehumidification tower, where a waterfall of water runs into through a pipe full of hot air, collecting a small puddle at the bottom of the washer tub. The problem exists because a defective inlet assembly will allow too much water into the washer and cause your clothes to get more soaked than after they were spun dry. SOME water is required for the drying process, but not nearly as much as a broken valve will put out. You can test and temporarily fix this problem by turning the water pressure on the cold faucet down to very-low just as the spin cycle starts. It's a very easy job to replace this valve assembly and requires only basic tools. I would expect a technician would only charge about an hour of labor to do it, assuming the problem was already identified. the cause of this problem is a defective water inlet valve. It happened to me too. You need to replace "Valve assembly,inlet LG (OEM) Part #5220FR2008E". This part has a hose which connects to the dehumidification tower, where a waterfall of water runs into through a pipe full of hot air, collecting a small puddle at the bottom of the washer tub. The problem exists because a defective inlet assembly will allow too much water into the washer and cause your clothes to get more soaked than after they were spun dry. SOME water is required for the drying process, but not nearly as much as a broken valve will put out. You can test and temporarily fix this problem by turning the water pressure on the cold faucet down to very-low just as the spin cycle starts. It's a very easy job to replace this valve assembly and requires only basic tools. I would expect a technician would only charge about an hour of labor to do it, assuming the problem was already identified.