Kitchen Aid is 100% correct. The cause of the problem is age and lack of regular use, the oils in the gearbox grease separate from the solids over time and the oil then leaks out at the planetary and sometimes where the 2 case halves join under the silver trim band.
If you are up for a small job knock the chrome trim ring around the planetary off and clean it out and wipe around the area it covers. It is called a drip ring for good reason, you may find it full of oil.
The grease Kitchen Aid used in their mixers is Food Grade and it's harmless.
SOURCE: Paddle Scraping - KitchenAid Professional 600
There is an adjustment screw and a system for setting it. You can find a video of it here (or just a ton of people who know all about these mixers). I just found it while trying to troubleshoot the same problem for my wifes mixer.
http://forum.kitchenaid.com/forums/forum.asp?FORUM_ID=196
SOURCE: how do I add oil to my kitchenaid stand mixer?
if the oil is black or dark green this is the transmission grease. There is plenty in the case don't worry. You may have a cracked transmission case or a bad gassket. I think the most likely thing is a loose screw or two. Take the trim band off, 1 screw. Then take the 4 screws that hold the cover on. You can now lift the top and take a look for the sourse of the leak
ok to answer both of your questions. the mixer needs a new speed selector switch. it sounds to me like the contacts are burnt out or worn out one. the motor is fine its just the motor isnt getting the right voltage from the switch. its either on or off or medium speed or no speed. either way you both have to replace the switches. you can get the parts and do it yourself at kitchenaid.com or your local appliance store should be able to get them for you to.
SOURCE: I have a Kitchenaid Professional
hi
there is a ring clamp on top of the main worm follower gear on the drive shaft. you might not see it due to the grease.
you need to get one of those weird little pliers with points on them to spread the ring clamp to remove it. Then the gear is just friction fit on the shaft...it's pretty tight. I carefully used a screwdriver to slowly separate the main follower gear from the lower gear and it goes up the shaft....
after a bit you can wiggle the follower gear by hand and it will come up. Then you can see there is a pin holding the drive gear underneath it in place. The pin in my mixer was actually bent (must have been some tough dough).
then you reverse the process to put the gear back on -- except that the top follower gear has to go on the pin in the right orientation or the ring clamp won't fit.
buy your parts from mendingshed.com
hope it helps.
SOURCE: Hobart N50 / KitchenAid Model G: how do i remove planetary?
you need to remove all the back screws then if it doesnt come tap it with arubber mallet it may be seized on
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