I bought the QX5 and downloaded the software. When the initial screen appears a box will appear which says to connect your microscope to your computer. When this appears, my microscope is already connected. Other than that, the microscope does nothing. What can you do to help me solve this problem, if anything. Im really getting irritated with this product.
Do not plug the QX5 in until the software is installed.
I got mine to work on Vista 32bit. Insert the cd, cancel autorun, view files on the cd. locate setup.exe, right-click on the setup and go to properties; then compatibility; then put a check in "run this program in compatibility mode for windows xp" AND put a check mark in "run this program as an administrator; the click Apply and click OK.
Right-click on the setup.exe again, this time choose, Run as Administrator.
Install away from the default. My recommendation is c:\users\(your user name\digitalblue.
Plug in the QX5, then go to Start, Programs, Digital Blue, click on QX5
Start your computer with the microscope unplugged and plug it in when the software asks you to. It's a computer driver thing, best to follow the maker's instructions carefully and read the manuals to the last disclaimer.
Here are the links to the available downloads from Digital
Blue:
QX5/Smithsonian Computer Microscope Drivers for WIN
ME, 2000, XP, Vista 32-Bit
QX5
V2 Computer Microscope Drivers for Windows Vista 64-Bit
Download for
Windows Vista 64-Bit
QX5
V2 Computer Microscope Drivers for Windows 7
QX3,
QX5 V1, QX5 V2 Computer Microscope for Mac OSX 10.4-10.6
QX5
Computer Microscope V1 Video Codecs for 32 bit versions of Vista/Windows 7
Here are the links to the available downloads from Digital
Blue:
QX5/Smithsonian Computer Microscope Drivers for WIN
ME, 2000, XP, Vista 32-Bit
QX5
V2 Computer Microscope Drivers for Windows Vista 64-Bit
Download for
Windows Vista 64-Bit
QX5
V2 Computer Microscope Drivers for Windows 7
QX3,
QX5 V1, QX5 V2 Computer Microscope for Mac OSX 10.4-10.6
QX5
Computer Microscope V1 Video Codecs for 32 bit versions of Vista/Windows 7
Here are the links to the available
downloads from Digital Blue:
QX5/Smithsonian Computer Microscope
Drivers for WIN ME, 2000, XP, Vista 32-Bit
Download Drivers
QX5
V2 Computer Microscope Drivers for Windows Vista 64-Bit
Download for Windows Vista 64-Bit
QX5 V2 Computer Microscope Drivers
for Windows 7
Download Windows 7 32-Bit
Download Windows 7 64-Bit
QX3,
QX5 V1, QX5 V2 Computer Microscope for Mac OSX 10.4-10.6
QX5
Computer Microscope V1 Video Codecs for 32 bit versions of Vista/Windows 7
Download Codecs
Downloads and install the appropriate driver software from Digital Blue:
QX5/Smithsonian Computer Microscope Drivers for WIN
ME, 2000, XP, Vista 32-Bit
Download Drivers
QX5 V2 Computer Microscope Drivers for Windows Vista
64-Bit
Download for Windows Vista 64-Bit
QX5 V2 Computer Microscope Drivers for Windows 7
Download Windows 7 32-Bit
Download Windows 7 64-Bit
QX3, QX5 V1, QX5 V2 Computer Microscope for Mac OSX 10.4-10.6
Here are the links to the available downloads from
Digital Blue:
QX5/Smithsonian Computer Microscope Drivers for WIN
ME, 2000, XP, Vista 32-Bit
Download Drivers
QX5 V2 Computer Microscope Drivers for Windows Vista
64-Bit
Download for Windows Vista 64-Bit
QX5 V2 Computer Microscope Drivers for Windows 7
Download Windows 7 32-Bit
Download Windows 7 64-Bit
Here are the links to the available downloads from
Digital Blue:
QX5/Smithsonian Computer Microscope Drivers for WIN
ME, 2000, XP, Vista 32-Bit
Download Drivers
QX5 V2 Computer Microscope Drivers for Windows Vista
64-Bit
Download for Windows Vista 64-Bit
QX5 V2 Computer Microscope Drivers for Windows 7
Download Windows 7 32-Bit
Download Windows 7 64-Bit
QX3, QX5 V1, QX5 V2 Computer Microscope for Mac OSX 10.4-10.6
The Quick Start Guide can be downloaded here:
Here are the links to the available downloads from
Digital Blue:
QX5/Smithsonian Computer Microscope Drivers for WIN
ME, 2000, XP, Vista 32-Bit
Download Drivers
QX5 V2 Computer Microscope Drivers for Windows Vista
64-Bit
Download for Windows Vista 64-Bit
QX5 V2 Computer Microscope Drivers for Windows 7
Download Windows 7 32-Bit
Download Windows 7 64-Bit
QX3, QX5 V1, QX5 V2 Computer Microscope for Mac OSX 10.4-10.6
Here are the links to the available downloads from
Digital Blue:
QX5/Smithsonian Computer Microscope Drivers for WIN
ME, 2000, XP, Vista 32-Bit
Download Drivers
QX5 V2 Computer Microscope Drivers for Windows Vista
64-Bit
Download for Windows Vista 64-Bit
QX5 V2 Computer Microscope Drivers for Windows 7
Download Windows 7 32-Bit
Download Windows 7 64-Bit
QX3, QX5 V1, QX5 V2 Computer Microscope for Mac OSX 10.4-10.6
3,042 views
Usually answered in minutes!
same problem after following proposed solution, still no better - very frustrating
Can Digital Blue confirm that this product is Vista compatible ? as worked fine on my previous XP machine
I have the very same problem I think it's a vista thing and "Digital Blue" needs to help out.
×