If your machine is a Duet model or it's relative, first unplug the machine then remove the lower valance under the door (three screws on the botttom of the machine) reach up by the door lock and you'll find a plastic tab hanging down, that's the manual release for the door lock. Wile you have the valance off look inside the machine and pull out the technician sheets that are stuck on the inside wall of the machine, you may need them later.
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