I have just connected a Samsung SF-5100 which was from a previous branch of ours and although I can here faxes ringing it is not printing out! I can copy ok and print reports. Any ideas on solving please?
It appears you have a faulty connection. Make sure the line is connected properly, also check to see if you have your settings set to Fax/Fax Receive mode.
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Open the door take the cartridge out clean the roller at the back with dishwasing liquit and see if there is no paper stuck in unit. put ther cartridge back and take the power out and hold the red stop button in and put power back.
I just got a new line just for my SF-5100 fax. It was working before I switched to this phone company. I checked the line on a regular phone and it seemed ok. When I plug it up to my fax machine, when it rings I get this static sound instead of rings. One of my customers said when she tried to fax something, she got that same static sound and it would not go through. When I tried to fax her something, I dialed the number and when the fax machine was repeating the numbers it was a series of that same static sound. Then the operator said I should try my call again - so it did not dial through. A few minutes ago, the screen said RX also. Can you please help?
Check inside the paper tray area to see if the paper sensor flag is dislodged. Otherwise it will be a board problem. Vacuum clean out any toner spill. Try a can of compressed air to blow any paper dust from any sensor. They will be the little black U shaped devices. Make sure the flafs move freely in and out of the sensors.
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