The softener doesn't dispense. On the screen it will say dispense softener but nothing happen. It appear to fill up the bleach side on the softener dispense cycle. What is wrong???
Hello Bruce - The drawer requires two valves to open to dispenser: the bleach valve and the wash valve. If one fails, it will not fill the softener compartment. If there isn't any cold water supplied to the unit, it will not rinse the softener or the detergent. Possibly the washer may have a faulty water valve or an incorrect water supply to the unit. Also, if the softener dispenser cap is not installed properly, that can cause it to not rinse out as well. Because it could be a number of any one of several underlying causes, I personally recommend contacting a professional to properly diagnose and repair the unit.
Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.
When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.
If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.
If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.
If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.
Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.
To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.
Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.
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Their is only two values in the washer. One value appears to do the cold water to fill up the tank. The other one has y on it with hoses going to dispenese the soap, bleach and softener. WIth one of the hoses going to a water metering seniors it looks like.
Do you know what I am talking about? From what I can tell both value seem to be working right and I think the bleach and softener us the same value, but not sure. Do you have experience working on Bosch Nexxt
took the hose off and clean the back of the washing machine hook up. Replace solenoids value and it still doesn't work. What is wrong
I replace the circuit board with the lcd display. Now the motor will not spin and i am still not sure if the softner problem is fixed...can someone please help me
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