Not sure what brand you have but I had a similar problem with a dispenser once. The ice dispenser would freeze up and couldn't change over from one to the other and I'd have to take it out and let it thaw occasionally and then it would be fine for several months again. If your ice bin is in the door this may be what you need to do.
SOURCE: Ice machine works great, but will not dispense
I just repaird a unit with this same symptom. Yours may be the same. The plastic part that holds the switch was broken (pins). See the diagram at http://www.partselect.com/Schematics/Whirlpool/KAZVHYR3.gif Item 15 is the part. The switch sets on a coupld pins and the pins break easily, thus the switch falls off and the dispensor lever can't operate it. If you look up inside with a flashlight you can see the switch, etc. and should be able to tell if it's held in place properly.
SOURCE: ice won't dispense, no power to water light
I would check hte wire harness leadngto the door under hte freezer hinge. itll be wrapped in a black web like covering. Just under hte unit itself follow ht ewire and unplug hte harness. then carfully cut hte black webbing and inspect wires. there tends ot be apinch point there and the wires will sheer from one another, . if so there is no replcing hte harness, the door would have to be replaced at a cost of nealry $600. not enough room for a wire nut, but hav had sucess using stright inline bullet style connector, or others have sucessfully soldered connections back in place
SOURCE: ice dispenser in door clogged up or frozen
I would contact Hotpoint direct for this one. It sounds like a design fault to me.
What I think may be going on is that the cubes are melting too much, then refreezing lower down.
Set your freezer to -18, and the fridge to +2 and see if that changes things any.
Check seals in that area. Where is the moisture coming from to generate the frosting? - Is the location high in humidity?
SOURCE: kitchenaid side by side model ksrs25ikss01
CHECK YOU SECOND VALVE IS WORKING IF THATS OK YOU MIGHT NEED YOUR ICE MAKER CHECKED AND SERVICED.GOODLUCK.MOHAMED
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