To resolve this issue, you will need to restore your iPhone to factory settings This means any data (music, movies, contacts, etc.) will be erased and the iPhone brought back to it's factory settings (like the day you got it).
To do this, follow the steps below:
1. Make sure your iPhone is disconnected and powered off. If it's not already, hold down the power button until the "Slide to Power Off" message is displayed and swipe to turn off.
2. Connect the USB end of the data cable to your computer, do not connect the other end just yet.
3. Connect the other end of the data cable to the iPhone and immediately press down & hold the "Home" button.
4. Continue to hold down "Home" button , until the iTunes logo appears and the USB connection is displayed on the iPhone's screen.
5. Open iTunes (if it hasn't opened automatically) and a message stating that it has found an iPhone that is in recovery mode. (If you don't get this message and the iPhone just boots like normal, then the timing between connecting the iPhone and holding the home button wasn't fast enough. Try again from step #1).
6. Click the "Restore" button and iTunes will automatically download and install the latest iOS version for your iPhone.
The process should take about 20-45 mins, depending on your internet connection. Once complete, the iPhone will reboot and will be restored to factory settings.
Since iTunes requires that all data be synced through there, if you have made any backups to your iPhone, you'll be able to re-sync your information back to your iPhone at this time.
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