This is a common problem. This usually happens when either A) too many ingredients are added to the jar or B) the blade spokes do not sit properly in the coupling (the rubber piece). The coupling can be replaced easily. There is a great video on Applianceinsider.com on how to take the coupling off as recommended by KitchenAid themselves. The part can be found at 1800parts.com if you call them their reps are extremely knowledgeable and will be able to help you find the part in seconds. Or if you have the model number you can locate it right on their site.
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