Question edited for clarity, full make model (what it is).
Did you follow Section 9 about fully charging the battery, pressing and holding the button?
Charging Instructions 1. Plug the charger into the mains - the charger indicator light will be green.
2. Turn on the battery by press and holding the power button until the green light is illuminated.
3. Plug the battery into the charger. The charger light will turn from green to red to indicate the charging process has started.
4. Once the battery is fully charged, the charger status light will be
https://www.powakaddy.com/wp-content/uploads/2021/02/LATE-2022-FX3-OWNERS-MANUAL_01b.pdf
If that doesn't fix it, it will be a warranty issue. Click Support on top left.
https://www.powakaddy.com/manuals-and-instructions/
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