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If you look at the bottom out side area of the ice cube bucket/auger assembly, you will see a metal rod going front to back. That is the shift rod for cubes/crushed ice. Make sure it is free. Then look at the back of the refrigerator where the end of that rod goes into a square hole. There is a magnetic solenoid in that hole that shifts the rod for selection. The solenoid coil is either bad, unplugged, or for some reason stuck and not shifting that rod. That's where the problems is located.
check to see if you ice bin has full size ice cube in it... if there is then you dispense is stuck in the crush mode check to see if there is something keep the crushing wheels from releasing... other than that it could be the control on the door..hope this helps
Sounds tome that there is a short in the dispenser control circuit, keyboard or Control Board. If you had the model number I could help you better than this. I possibly would be able to walk you through this, Let me know, Sea Breeze
Will probably find the freezer fan has failed.Push in the door switch on left hand front of freezer with the door open & you should here fan running,if not new fan required.
There is a solinoid in the freezer section by the motor that turns the ice auger. Test it by selecting cubes and with the ice bucket out, open the door, hold the door switch so the lights turn out and push the dispenser button. It should make a loud snap and travel upward. If not then I would say you have a bad solinoid. If it does, then I would look at the bucket. the metal rod that runs along the side of the bucket opens a flap in the bucket that is supposed to let the full cubes drop. look for anything that might cause it to be hanging up.
There is something called a crusher control rod located on your icemaker bin. If you pull the bin out, you'll see it protruding from the backside of the bin. That rod inserts into the solenoid, which looks like a hole usually when looking in the freezer with the ice bin removed, it's toward the left side behind the bin.
This solenoid and rod work together to give you either crushed or cubed ice. See if the solenoid is stuck or iced up. You should be able to remove the ice and push it up and down to break it free.
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