You do need an active internet connection connected to the TV and a NetFlix account to connect to NetFlix.
To setup an NetFlix account, you have to do that from your computer.
Some of the LG broadband TV's that had the same problem required a new main board. This should be a warranty issue and no cost to you for an in home repair.
I suggest you call LG for service on the TV. When you call be sure to tell them you are not with the TV. They will have you on the phone trying to trouble shoot the issue---could take almost 30 minutes. Be sure to have the complete model number (example 42LC2D UA.UASLLJR) and the complete s/r number (example 912KMN003408) before you call LG for service.
LG service number is 800-243-0000.
Good luck and I hope I have helped you.
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