I have kenmore front load washer model #417.43142300. After moving,(worked fine the day before) put in a load of laundry as normal. It filled with water and would move no further in the cycle. The repairman came and replaced the support shocks. It continues to do the same thing. If I manually move the dial it will drain and spin. But sill not wash the clothes, and when it does spin the clothes are still very wet.
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one of the shocks were broken, is why they were replaced. He said something about if it isn't balanced it won't run.
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