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Carefully take it apart and clean it thoroughly. If you see any burnt wires, trying replacing those if you know how to replace one. As for the plastic gear on the power base, it can be easily replaced with any ordinary similar coupler of the same size, for example like the one KitchenAid supplies (Blending coupler 9704230). The only catch here is that you need to replace the coupler on the base of your choppers as well. This would be a better idea considering getting rid of the cheap plastic used in these blenders and the need for long-term use.
This happened to me, and I was told by the company that I had to purchase a brand new base, that the plastic turning device can not be repaired. If it is under warranty, you may not have to pay anything but shipping, and maybe not that either. If you do not have the number to the company, go on-line and and search for it. Call the company and report what the problem is.
I had a similar problem. Part of the lid had a small piece of plastic chipped away. It was the part of the lid that rotates and locks into the machine base. If the lid is missing a small piece of plastic on where it connects to the base, the machine will not switch on. You can compare the lid for the food processor to the mixing lid and see if the piece that juts into the base is broken at all. If it is order a new lid. There are several online places that still carry them; or try a local parts store.
The Kitchenaid food choppers have a few safety features implimented. If the unit is not assembled
properly, this may prevent the unit from turning on. Proper assembly is
below:
If it isn't all ready, please disassemble the entire unit. This means removing work bowl, work bowl
lid, and blade.
Start by placing the work bowl onto the motor base. The work bowl
handle should be facing at 9 o'clock, which is out to your left. Rotate
the handle downward until it locks in at the 6 o'clock position, which
will lock over the center of the button panel.
Repeat the process with the work bowl lid. The blade does not need to
be present for the motor to engage, if this is an assembly issue.
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