In the first cycle of Light, Normal, or Heavy, the washing machine sounds and acts like it's working; however, the agitator is not moving.

call a local repair service either the pump is gone or the line to it is plugged with perhaps a sock

The washer timing control is defective.

Hello.

The Whirlpool Ultimate Care II washing machine is atop-loading clothes washer. The washer has several cycles to choose from,including cycles for washing normal clothes, permanent press items, delicateand items marked "Hand Wash." To do its job, thewashing machine relies on an agitator, located in the center of the wash tub.The agitator rotates during the wash cycle, moving the clothes around the washtub so that they are cleaned equally. If the agitator is broken, it will notsufficiently agitate the clothes and must be replaced. ·1 Unplug the washing machine from the wall outlet or turn off the power supplyin your service panel. · 2 Open thewashing machine lid and remove any clothes remaining inside. · 3 Remove thefabric softener cup by squeezing the bottom lip of the cup and lifting itstraight off. · 4 Pry theagitator cap off of the top of the agitator with a flat-head screwdriver. · 5 Remove thebolt at the bottom of the agitator, using the socket wrench with extension, andthen remove the agitator from the washing machine. Tip the agitator to removethe bolt and washer. · 6 Install thenew agitator onto the drive shaft. · 7 Secure thenew agitator with the bolt that you originally removed. · 8 Press theagitator cap and fabric softener cup back into position on top of the newagitator. · 9 Restore powerto the washing machine to complete the repair.
Thanks.

HELLO THERE
The cycle doesn't advance or you are unable to use one of the cycles such as light or the normal wash cycle, your problem normally is caused by a bad timer It's the timer, if your washing machine fills with water and begins agitating, but the timer never advances--or if the washer is in a spin cycle and the timer won't advance.and if you set it to the normal cycle or light cycle and nothing happens Then you need to replace the timer. ok? hope this is veery helpful for you
Best regards Michael

Either your timing motor has broken or the gears that it drives are stripped. The timing motor is easy to replace but if the gears are stripped you will need a whole new dial assembly.

The door switch needs to be replaced.

add a pail of water if it starts adjust level control

Agitator's don't spin on wash cycle.

I would suggest washing the clothes without soap until they rinse clear. If you have hard water, the soap will not easily rinse out of clothes, or off of you when you use soap to wash or shower.

Reduce the amount of soap you use in each wash if this is the case. It sounds like your washing machine is working right.

Sounds like you may have a bad timer. They can work perfectly in one setting, and not work at all on an other. They can sometimes get a "flat spot" in one area that will stop them from moving or working. Good Luck!!! Jim

-Sounds like the timer is out. Check it out and replace it

Good luck
Mai