Finger print enrollment

Take it back to where you bought it or contact the manufacturer. I bought a laptop for my boys that was supposed to be new but it was used. The fingerprint function was devoted to the PREVIOUS owner's finger print.

From the description it is a software problem, If you were sticking things in the scanner bar that would not help and it will prevent the laptop from working.

Windows 7 Toshiba Fingerprint Utility Fix - YouTube

You can try to download and install the Fingerprint Utility here and check if you will receive the same error message.

Refine Search by: Your Operating System (Vista by Default)
All Categories: Security
Title: Toshiba Fingerprint Utility for Windows Vista / XP
Download and Install

If the reinstallation of this software does not help then the issue must be related to a corrupt Windows Vista files and in my opinion the usage of the Toshiba recovery CD should helps.

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First, download the finger print driver from the driver cd they provided you and download the lastest driver from support.acer.com and install it. Search for the finger print utility they provided in cd or in their website : support.acer.com and install it.

Open the installed application and set up few finger prints and check for enable finger print login and then after you can login your laptop with your finger print.

When you start a machine with a Fingerprint reader for the first time, you will see the following screen when you reach the Desktop. This is the main console for configuring and managing the Fingerprint reader.

Here you can enroll your fingerprint, and adjust your Power-on security settings.

When you click on “Create new passport and enroll fingerprints” you will be prompted for your logon password.

Once you enter your password you will see the main enrollment screen.

You can select a fingerprint to enroll either by selecting the fingertip with your mouse, or by choosing from the drop down list. To enroll, either double-click the fingertip you wish to use, or press the Enroll button

On the left is an animated finger that demonstrates how to swipe. You must swipe your finger three times to enroll.

If your finger is not centered, you will be prompted to move it to the right or to the left. If it’s not able to read at all you will be prompted to try again.

When you swipe successfully, you will see the highlighted portion go to No. 2 for the finger printer to be swiped again.

Once you have swiped three times successfully, the three images merge into one and you are brought back to the main enrollment screen, where the enrolled finger is shown with a red dot.

• You can enroll multiple fingers.
• The Enroll button has changed to say Delete. This allows you to delete a fingerprint you have already enrolled. If you used the mouse to click on a fingertip that was not already enrolled, the button would change back to Enroll.

When you click Next you are brought to the Power-on Security screen.

This is also the second choice from the main Fingerprints enrollment screen. Here you can use a fingerprint to replace your Power-on passwords if you are using them.

If you are using Power-on passwords, then select the box at the top. When you click on the Add button, you will be shown a list of the fingers that you have enrolled, and can select which one(s) you want to enable to replace your Power-on passwords.
Once you select a choice from the box, the finger will show up in the list. The first time you restart your machine after this, you may be asked to swipe your fingerprint as well as enter any Power-on passwords you have set. After that you should only be asked for your fingerprint.

• Predesktop Authentication
  • In addition to the process above, there is a setting in BIOS that must be enabled for a user to be prompted for their fingerprint instead of a Power-on password. The Default for this Setting is “Enabled”, so no change should be necessary. It is in the Security Section under Fingerprint. The setting is called “Predesktop Authentication” Again, the default is “Enabled”. If disabled, a user will not be able to use their fingerprint on Power-on.
• Security Mode
  • This controls what password will allow a user access to the system if they are not able to gain access using their fingerprint. The default setting is “Normal”. This will allow the use of either a user Power on password, or a Supervisor password instead of a fingerprint.
    
    The alternative setting is High. This will allow only a Supervisor password to be entered instead of a fingerprint to gain access to the system.

Once you click Finish, you will be brought back to the main Fingerprints screen.

The Create new Passport and enroll fingerprints choice has gone. Replacing it are two new choices:

• Edit passport and fingerprints
• Delete passport and fingerprints.

If you choose Edit passport and fingerprints you will be prompted to swipe your finger to confirm your identity

You will then see the password screen. Click next to go to the main enrollment screen.

This is the same screen that appears when you have successfully enrolled a fingerprint.

Here again you can delete or enroll fingerprints

I trust this was helpful and thank you for contacting the experts.

Go to control panel from start menu,then click icon "add hardware".
Follow the instructions, click yes when asked about device is connected,then choose something like"human interface device", keep following the procedure until you find the hardware that match with windows.

Hope it works!!!

1. In Windows, double-click the VeriSoft Access Manager icon in the notification area of the taskbar.
2. On the “My Identity” page, click Log On, located in the upper-left corner of the page.
The VeriSoft Access Manager Logon Wizard opens.
3. On the “Introduce Yourself” page, enter the user's Windows password, if one has been established,
and then click Next.
4. On the “Services and Applications” page, click I want to, and then click Register Fingerprints.
NOTE: By default, VeriSoft Access Manager requires registration of at least 2 different
fingers.
5. When the VeriSoft Access Manager Registration Wizard opens, click Next, and then slowly swipe
your finger across the sensor.
NOTE: The right index finger is the default finger for enrolling the first fingerprint. You can
change the default by clicking the finger you want to register first, on either the left hand or
the right hand. When you click a finger, it will be outlined to show it has been selected.
6. Continue swiping the same finger over the fingerprint sensor until the finger on the screen turns
green.
NOTE: The progress indicator advances after each finger swipe. Multiple swipes are
necessary to register a fingerprint.
NOTE: If you need to start over during the fingerprint registration process, right-click the
highlighted finger on the screen and then click Start Over.
7. Click a different finger on the screen to register, and then repeat steps 5 and 6.
NOTE: If you click Finish before registering at least 2 fingers, an error message is
displayed. Click OK to continue.
8. After you have registered at least 2 fingers, click Finish.
9. To set up the fingerprint reader for a different Windows user, log on to Windows as that user and
then repeat steps 1 through 8.

Hello, You have enrolled fingerprint right?? then what is the problem... as soon as it boots up press your finger on the sensor...

Try to unplug your adaptor (using battery state), if your fingerprint work good, it's mean that the problem is your electrity (in your house/office) have grounding problem. Try using shoes or something like that so your body don't make a direct contact /w ground. I dunno, how this problem could be like this, but my tips is work well.