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A different model service manual might of some use. There are free user manuals but not service manuals online for the 9960 which is similar to the 9970.
The free link below is for 9910, 9920 and 9940 if that is of any use.
Is there no information in the operation manual?
In case you do not have a manual you will need to type into your search engine/web browser '(make) washer manual' and you should be presented with a number of sources from which you can either download for free or have to pay a nominal amount. During the process you will be asked for the actual model number!
Good luck,
John C.
The interlock is stuck, you need to get behind the casing to release. this can be done by taking the top off and reaching down to the door mecanism and pushing the lever open. CAUTION disconnect the machine from the electricity supply before attempting this.
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