Did you follow the filter instructions inside the box? Usually you have to pre-soak them for about an hour.
Some like Brita and Pur only say 5-10 min, but I usually do it for 15.
How long did you try to run water through the new filter? Its not an instant job.
Most fridges come with a "reset" button as well. Mine has one at the top near the door, even though the filter goes in the bottom of the Fridge.
Check your owners manual, make sure you put in the correct size filter too!
Hope this helps....
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