Upright freezer model EV171NYMS04 purchased in 2004. We have ice build up on the inside bottom of the unit under the bottom basket. It was high enough to freeze the basket in place. The water is coming from a panel on the inside lower 1/4 of the freezer. Not from the ice machine. I have thawed and removed the ice build up, and turned off the ice machine just in case. But the trickle keeps coming. What is this and how can I stop it?
There is a drain the back of the freezer that is frozen. Your trickle of water comes from the ice that melts off of the refrigeration coils during the defrost cycle. You need to turn off the freezer, then remove the rear cover from the back wall to expose the coils. With a hair dryer, melt all of the ice. You will find a drain under the coils. Melts all of the ice in this drain so water can get out of the freezer. When this drain is clear, you can put everything back together, and your freezer should work normally.
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