The user tells me that she can call out but incoming calls do not work. She said that when she answers, all she gets is ATHO and if she touches the keyboard, it just types real fast all kinds of letters. She said that some people tell her that when Texas Relay asks for her telephone number, they tell her it is a wrong number. (I have id'd the phone and the number is correct-512-936-9604).
This is pretty much word for word from the user.
It is a Dialogue III.
Can you advise on how to troubleshoot this problem?
Yes their is an internal error. she needs to take the phone back where she purchased it. unfortunatly to solve the problem itself one most unlock the phone and fix the buggs in the programming... this is verry hard and requires tramendous skill... It is recomended that you find a new phone or a really talented asian such as myself who can fix the issue onsite with the phone
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