Here's how to troubleshoot microphone and speaker problems:
1. Click the
Messenger menu and select
Preferences. The Yahoo! Preferences window will open.
2. Under Category on the left, click
Voice & Calls. in version 9 or
Video & Voice in version 10.
3. Check the microphone and speaker settings:
- For Yahoo! Messenger 9.0, test your selected speaker by clicking the little
Play
arrow beside it. Then test your selected microphone by speaking into
it, if it's working you'll see an animated level indicator.
- For Yahoo! Messenger 10, test your microphone and speakers by clicking the
Open Video and Voice Setup link.
4. Check your system volume by clicking the
Speaker icon in the Notification Area of your Windows Taskbar, located at the bottom-right corner of your screen.
- Drag the
Volume bar to the top.
Remember: If the little speaker icon below
that volume slider has a red circle with a slash through it (no
symbol), your sound is muted. Click that speaker once to turn off
muting.
- Next, if that didn't work, go to the
Mixer, located below the volume bar or access it by double-clicking the
Speaker icon in the Taskbar. Make sure that none of the options has been set to mute, and that all levels are set to above 50%.
Your microphone and speakers should now be functioning properly.
Here are some additional things to consider:
- If you're using a headset, make sure
that the jacks are plugged in to the correct connectors on your computer
and that you haven't accidentally selected a mute switch.
- If you're using a USB headset, make sure
your USB connection is functioning properly. Try using another USB
device in that connection to test to see if it works.
For more help regarding yahoo messenger, visit
http://help.yahoo.com/kb/index?page=product&y=PROD_MSNG_MSNG10
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