Hi,
There is a hard reset button on the Go Gear. It is recessed into the body of the player and if you look along the case usually at the bottom you will see what resembles something a bit larger than a pin hole.
Use a blunt object like a paper clip to access the button deep in the recess and press it once. The Go Gear should reboot itself and this hopefully will resolve the problem.
If not please let me know by adding a comment and I will be pleased to assist.
Thanks for using FixYa.
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