Office Equipment & Supplies Logo
Posted on Jan 01, 2010
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

I have a Brother MFC-7840w wireless printer. I'm trying to connect to a 2wire wireless router. In the setup wizard on the printer control panel it detects my wireless network, says connecting, then gives the connection NG message. Tried all options that have been listed previously on FixYa with no luck. Anyone have any other ideas? We have ATT Uverse.

4 Answers

kate Winfield

Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Novelist:

An expert who has written 50 answers of more than 400 characters.

Habit-Forming:

Visited the website for 3 consecutive days.

  • Brother Expert 62 Answers
  • Posted on Oct 17, 2019
kate Winfield
Brother Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Novelist:

An expert who has written 50 answers of more than 400 characters.

Habit-Forming:

Visited the website for 3 consecutive days.

Joined: Apr 12, 2019
Answers
62
Questions
36
Helped
76846
Points
265

The printer client some of the time faces issues identified with Brother printer neglecting to react to macintosh. Pursue the means given underneath by our organization to dispose of this circumstance Connect Brother Wireless Printer to MAC:-
-Snap-on the Apple menu is the main thing you have to do.
-After that go to the alternative framework and inclinations.
-Snap now on the apparatus Printers and Scanners.
-Hold the key for order on the console.
-In the first place, pick an issue free approach to reset the printing procedure.

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 1 Answer
  • Posted on Apr 22, 2013
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Apr 22, 2013
Answers
1
Questions
0
Helped
3000
Points
1

I have a Brother HL-5370DW. I changed the encryption to AES and that allowed it to connect with WPA2-PSK

Ad

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 1 Answer
  • Posted on Sep 13, 2010
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Sep 13, 2010
Answers
1
Questions
0
Helped
3000
Points
4

I will say i am above average in computer knowledge, i have setup many different issues with computers, but this was had me stumped. I have a BROTHER MFC-7840W win xp prof and i have to say calling BROTHER customer service was awesome.

For 2Wire users, at first I was very skeptical because of issues i was having, but once understand how works, kinda nice not having all those extra boxes and wires from modem and routers. Anyway, the key to getting this to work is to go out to the router, wireless and mac address open that up and uncheck the box enable. All 2wire manufacture's at least AT&T should have a further notation that all manual and WIRELESS additions of mac address must have box unchecked. Once i unchecked, honestly within 2 seconds printer was set up.

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 2 Answers
  • Posted on Jul 01, 2010
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Jul 01, 2010
Answers
2
Questions
0
Helped
3211
Points
2

I've got the same issue, but with a Linksys WRT54GL running dd-wrt. Haven't found a fix yet, but if I do, I'll come back to post it ...

  • Anonymous Jul 02, 2010

    Aha !!! Solved it.

    There is a bug in the printer's wireless software.

    My router was set up to use WPA2 encryption. Four attempts to get the MFC-7840w to connect all failed.

    I downgraded the router's security to WPA encryption. The MFC-7840 connected first time without a hitch.

    This is, of course, a security risk. WPA is not as secure as WPA2. So I've sent an email to Brother; who knows whether they'll respond.

    But the printer's now working happily. As noted in my first comment, my router's a WRT54GL running DD-WRT (THE way to go w/ a router, by the way; that 2Wire thing, usually foisted on folks by the PhoneCo, is a piece of ****). But I'm thinking my fix will work for you as well.

    -- stan



  • Anonymous Sep 13, 2010

    Now i will say that I am above average in computer knowledge, have set up, redone, etc many aspects of a computer, but this issue kept me stumped for 2 days and BROTHER was awesome. I have a Brother MFC-7840W machine, win xp prof.

    For all those 2wire people, actually brother was very helpful. There is no fault in their technology as far as security goes, and the 2wire believe me, at first i was skeptical, but once understand how to use, works great. The secret to adding a wireless connectiion for 2wire is to go to router settings, go to mac address and take off enable. Actually 2wire manufacturer, at least AT

×

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer
0helpful
1answer

Mfc 7840w wireless printer through bell router

How do I connect a Brother MFC 7840W printer to a Bell Network. Every time I try to connect, I get a connection NG message on the printer. Any help would be greatly appreciated
0helpful
1answer

Brother mfc-7840W not picking up wireless IP address

It is common, mainly because the MFC connection is lost to your PC. Are you able to print or scan from another wireless PC that you have? If yes, contact your network admin or router oem. If no, reset network card. Run the Setup Wireless Wizard. Make sure you have router info such as SSID, Network Security Key, Authentication Method (Open, Shared, WPA/WPA2-PSK), Encryption (None, WEP, AES, TKIP). Enter those info, it must be CASE SENSITIVE. Just in case you dont know your router info, contact your router oem.
For Advanced Users.1. Click your Wireless Icon at Task Tray2. Right-Click your Wireless Network Name3. Select Properties4. Go to Wireless Security Settings5. Take note of the settings that you have there and enter it again on your MFC
Goodluck! If you still need more assistance. Call us 1-877-Brother. :)
0helpful
1answer

My laptop does not recognize my printer in a wireless connection. After I changed my internet connection to Att-Uverse my laptop does not recognize the printer after I installed the software of my brother...

Reinstall the Printer on the laptop, using the WiFi connection choice when it comes up in the install wizard. The Driver will "Scan" the network and find the printer.
0helpful
1answer

We have Brother 7840w wireless printer. unable to connect to router - connection ng

Try:
Log into wifi router D-Link dir-615.
Change: security mode to WPA-Personal, WPA Mode to WPA Only, and Cipher Type to TKIP.
Then try connecting again.
0helpful
1answer

The printer I use is brother MFC-7840W. It sits next to my computer. I have employees who wirelessly print to the it but in order for it to broadcast wirelessly I have to unplug the network cable from my...

I dont think you have the network set up in the correct way. You should be using a wireless router. If it is a 4 port router, your computer network cable should be in port number 1, the printer can be be wireless or cabled into port 2 of the router. This way you have the internet and can still print wirelessly to the printer and so can anyone else.
1helpful
1answer

Brother MFC-7840w wireless printer won't connect to network. I have searched a ton of solutions on the web and have had no luck. I have several devices connected to my wireless network, but just...

Hi,

Improve the Fixya.com experience for everyone by voting!

The solution I'm suggesting works in my business (LAN installations) about 95% of the time. I trust that it will work for you.

Let's see if I can help you.

Begin by turning on your computer and your router

Make certain that you have the latest drivers from Brother by clicking on the following link: Brother Driver Downloads

Open Control Panel and click on 'Diagnose Connection Problems' and follow the instructions.

The last choice is to use the Setup Wizard. It seldom works for me but you might more luck than poor me. Here are the instructions:

The Connect to the Internet wizard will guide you through the steps of setting up an Internet connection.

Open the Connect to the Internet wizard by:

• Clicking the Start button Picture of the Start button
• Click on Control Panel.
• In the search box, type network,
• Click "Network and Sharing Center"
• Click Set up a new connection or network
• Then double-click "Connect to the Internet".

This should have you up and running.

All the best

Ben
6helpful
1answer

MFC-7840W Printer: need tp set the wireless setting, lost the instruc...

To setup your Brother MFC-7840W on a wireless network do the following:

Press Menu.

Scroll down to #5 LAN and hit OK

In the LAN submenu, scroll down to 2. WLAN and hit OK.

In the WLAN submenu select 2. Setup Wizard.
(The printer will search for the SSID of your network. If you are presented with multiple networks, select yours and hit OK.)

Depending whether you have setup a network key on your wireless network, you will have to choose the type of connection. Your options will be Open System, Shared key, and WPA/WPA2-PSK.

If you have a Shared Key or WPA/WPA2-PSK network, then you willhave to enter the key to connect. Open Key does not use a key to connect.

So for instance, if you selected WPA2-PSK you will then be asked to enter your passphrase key to connect to your wireless network.
1helpful
1answer

Will a Brother MFC-7840W wireless printer work with a Netgear RangeMax Next Wireless Router (WNR854T)? My Toshiba laptop setup was a breeze with this router. I'm having trouble connecting the printer to...

When entering the wep key, after each character is entered push the right arrow. If the same character repeats itself it will overwrite the other if you dont.
Not finding what you are looking for?

3,010 views

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

Norman Weimar
Norman Weimar

Level 3 Expert

7035 Answers

Cindy Wells

Level 3 Expert

6688 Answers

k24674

Level 3 Expert

8093 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...