You might be able to find more information about that in your User Manual here:
http://downloadcenter.samsung.com/content/UM/201510/20151006135404284/SM-E500_UM_EU_Lollipop_Eng_Rev.1.1_151005.pdf
.
Type this code in and read through for the appropriate code if this one doesnt work
*#4357# = Help Screen
S500 / P400 / E500 / E700 / X100 / X600 / E100
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If this code fails, enter *2767*688# or #*7337#
*2767*688# = Unlocking Code
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