Sounds like the units need to be paired. Start with all units off. Then turn on one of the parent units. Press and hold the menu button until it beeps. Quickly turn on the nursery unit and press and hold the button on the nursery unit that has the parent unit icon below it. After a couple of seconds the units will pair. Repeat this process with the other parent unit.
I have had the same problem. Sadly, the only way I could get the units to connect was to open up the parents unit and the nursery unit, then touch the antennas together and put them into discovery mode. Once connected, you have to put the cover back on the parents unit WITHOUT removing power or turning off. I had to leave the screw out under the batteries so that I could assemble the parents unit with the batteries in.
The parents unit is very difficult to take apart, it requires a bit of force.
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